09, 2006 4:11 PM
> To: User questions and discussions about OTRS.org
> Subject: Re: [otrs] reopen ticket using agent frontend?
>
> what kind of version of otrs do you use?
> Since 2.0.x, you do have the possibility to change the status by
> adding
> a note. So you can reopen mis
what kind of version of otrs do you use?
Since 2.0.x, you do have the possibility to change the status by adding
a note. So you can reopen mistakenly closed tickets again
hth
Markus Nagel
Maciej Uhlig schrieb:
> is there a possibility to reopen (mistakenly) closed ticked using agent
> frontend? or
Try Generic Agent
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maciej Uhlig
Sent: Monday, January 09, 2006 1:14 AM
To: otrs@otrs.org
Subject: [otrs] reopen ticket using agent frontend?
is there a possibility to reopen (mistakenly) closed ticked using
is there a possibility to reopen (mistakenly) closed ticked using agent
frontend? or I have to send mail to OTRS with ticket number to reopen
it?
MU
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