Hi Carlos,
Our version is 3.1.10. After receiving your email, I tried again using
sysconfig and it worked. Sorry, dont know why it didnt work first time I tried.
Thanks for your help.
---
Ibsen
Em 01/11/2012, às 10:38, Carlos Andrés Gallego Arboleda
escreveu:
> Hi Ibsen, what version of OT
Hi Ibsen, what version of OTRS are you using. In the version 2.4.* is a bug
but in the 3.0 and 3.1 you can use a sysconfig configuration, for every
option you can use an ACL based on user group permissions.
Carlos.
2012/10/31 Ibsen Vila
> Hi,
>
> Does anyone know how to enable de survey module
Hi,
Does anyone know how to enable de survey module to specific users?
I tried this:
In SysConfig:
Survey -> Frontend::Agent::ModuleRegistration
Frontend::Module###AgentSurvey
Under "Nav Bar", specify the group I want to enable the nav bar button.
But it didn't work. The Survey menu is still a
f *Daniel Zamorano
> *Sent:* Thursday, February 24, 2011 4:38 PM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Survey Module - Not Sending Survey
>
>
>
> Hi Parag Bhalerao,
>
> As Nils said this is an error already detected and if you follow th
OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey
Hi Parag Bhalerao,
As Nils said this is an error already detected and if you follow the
link to the bug that he posted, there says that this is triggered
because an error on OTRS framework versions 3.0.3 / 3.0.4, so you need
to
Sent: Thursday, February 24, 2011 4:38 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey
Hi Parag Bhalerao,
As Nils said this is an error already detected and if you follow the
link to the bug that he posted, there says that this is
e questions with type Radio or Checkbox.
>
>
>
> GoodWills
>
>
>
> *Parag Bhalerao*
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On
> Behalf Of *Nils Leideck
> *Sent:* Wednesday, February 16, 2011 9:31 AM
> *To:* User questions and discus
ry 16, 2011 9:31 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey
Dear Parag,
this is another bug in the BETA version:
http://bugs.otrs.org/show_bug.cgi?id=6850
Cheers, Nils
On 15.02.2011, at 19:21, Parag Bhalerao wrote:
Dear Parag,
this is another bug in the BETA version:
http://bugs.otrs.org/show_bug.cgi?id=6850
Cheers, Nils
On 15.02.2011, at 19:21, Parag Bhalerao wrote:
> I installed new survey module 1.2.92 and I am getting proper link in the
> survey email. However I am not able to add questions in the
-boun...@otrs.org] On Behalf Of Daniel
Zamorano
Sent: Monday, February 07, 2011 6:30 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey
Hi Parag Bhalerao,
This is a bug already fixed please use the new version of survey module 1.2.92
which wi
> *Parag Bhalerao*
>
> * *
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On
> Behalf Of *Parag Bhalerao
> *Sent:* Monday, February 07, 2011 3:49 PM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Survey Module - N
Monday, February 07, 2011 3:49 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey
Is there a place to see list of all the sent surveys?
GoodWills
Parag Bhalerao
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
discussions about OTRS.
Subject: Re: [otrs] Survey Module - Not Sending Survey
Hello Parag,
Google is your friend. Please check the following links:
http://lists.otrs.org/pipermail/otrs/2009-March/025925.html
http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html
Regards,
Leonardo
: Re: [otrs] Survey Module - Not Sending Survey
Hello Parag,
Google is your friend. Please check the following links:
http://lists.otrs.org/pipermail/otrs/2009-March/025925.html
http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html
Regards,
Leonardo Certuche
Hello Parag,
Google is your friend. Please check the following links:
http://lists.otrs.org/pipermail/otrs/2009-March/025925.html
http://bigunix.blogspot.com/2009/07/otrs-how-survey-module-works.html
Regards,
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 7 February 2011 14:
Hello Friends,
I have a working install of OTRS 3.0.0 Beta 7 on Windows platform. I
just installed survey module 1.2.91. I have configured the module and
created a test survey. The system is not sending out the surveys, but
when I click on survey, the count of surveys sent is incrementing. Am I
Hello and good morning
Nobody here, who has an idea how I can improve my statistics?
Kind regards.
Georg
From: roel...@hotmail.com
To: otrs@otrs.org
Date: Fri, 18 Sep 2009 15:41:46 +0200
Subject: [otrs] Statistics for OTRS survey module
Hello
The same case is also open in the
Hello
The same case is also open in the german mailinglist.
Which are the statistics opportunities for the survey modul?
I need a statistic over a survey for a defined period of time, for example for
a week or a month. At the default view only the result of all sent responses
over the s
in event i have (TicketStateUpdate|StateSet)
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
On Thu, Sep 17, 2009 at 8:13 AM, Walter R. Moore wrote:
> Yes, I've got the surveys set as Master.. they just never trigger... the
> system is not getting as far as trying to send them.
>
> Tw
Yes, I've got the surveys set as Master.. they just never trigger... the
system is not getting as far as trying to send them.
Two follow-ups..
Does my << $Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'}
>> look like yours?
What logging happens when a survey is sent? I have no log ent
ahh,
when make the survey dont forget to change the survey to Master.
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
On Wed, Sep 16, 2009 at 8:18 AM, Walter R. Moore wrote:
>
> Related to this, can those of you with working surveys share what the
> correct trigger (SurveySendRequest
$Self->{'Survey::NotificationBody'} = "Estimado Usuario,
Gracias por utilizar nuestros servicios. Ayudenos a mejorar nuestra atención
y nuestros servicios.
Por favor atienda la siguiente encuesta para el Sistema de Gestión Integrado
de la Universidad.
:///public.pl?Action=PublicSu
Related to this, can those of you with working surveys share what the
correct trigger (SurveySendRequest) is? I can not get the system to send
surveys at all.
This is what I see in sysconfig.
$Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} = {
'Event' => '(TicketStateUpdate|State
Hi,
It's any way that the send survey dont expire?. My users are receiving the
surveys but they don´t do it inmediatily and the survey key expire
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
-
OTRS mailing list: ot
t; Enjoy over 900 retailers at:
>>
>> Shop To Earn
>>
>> -Original Message-
>> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
>> Walter R. Moore
>> Sent: Wednesday, July 29, 2009 2:02 PM
>> To: User questions and discu
t;
> Enjoy over 900 retailers at:
>
> Shop To Earn
>
> -Original Message-
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
> Walter R. Moore
> Sent: Wednesday, July 29, 2009 2:02 PM
> To: User questions and discussions about OTRS.
> Su
, July 29, 2009 2:02 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Survey Module again
I have been trying to get the Survey module to work without success. The
package manager says it is correctly installed, and it appears in sysconfig,
but closing a ticket in a queue with an
I have been trying to get the Survey module to work without success. The
package manager says it is correctly installed, and it appears in
sysconfig, but closing a ticket in a queue with an associated survey
never generates a survey. The "SendPeriod" is set to 0.
No errors appear in any log so I
Hi Jeremy,
It helped a lot !
At least with these explanations, I have been able to test the survey
feature :)
The big "lack" is having a link or a drop down menu to send the survey
or not when closing a ticket or even at everytime ... maybe in the future :)
Thanks a lot for these explanati
There is no real manual for the survey module. I have, however, found a German
wiki translated through translate.google.com that has some info but no steps.
http://translate.google.com/translate?hl=en&sl=de&u=http://wiki.otrs-forum.de/index.php%3Ftitle%3DSurvey&ei=3VWxSdOZCozMmQeRxJjfBQ&sa=X&oi=
Hi,
I'm still wondering how to use this module under OTRS because there is
no documentation on it nowhere (or I did not find it after a long search
on Google, otrs.org website and forums).
I tried to create a survey, add some questions on it, mark it as valid.
Tried to create a ticket then cl
I have a style-type question on surveys. When you have a range of radio
buttons, say from "Very Dissatisfied" to "Very Satisfied", the first
button in the list becomes selected by default. This behavior is
understandable but I was wondering if someone knew of a way to
customize it? We've ha
Hi Rene,
Thanks Shawn,
But this send of survey to users is automatic ? or I need to do
something ? Cause I create the survey, activate then, but when I close
the tickets no messages are send to users. Why ? Maybe a bug ??
The survey that you would like to be sent must be set to Master. By
Thanks Shawn,
But this send of survey to users is automatic ? or I need to do
something ? Cause I create the survey, activate then, but when I close
the tickets no messages are send to users. Why ? Maybe a bug ??
Att.
Rene Abdon.
>>> Shawn Beasley <[EMAIL PROTECTED]> 3/3/2008 06:23 >>>
Hi Re
Hi Rene,
Hi all,
I install the survey module 1.0.17 and create a survey with question,
all of this without problems, but how I send this to customers ? like,
after a ticket closing.
There is no documentation, but I can give you a short explanation.
You can only have one Survey set to be s
Hi all,
I install the survey module 1.0.17 and create a survey with question, all of
this without problems, but how I send this to customers ? like, after a ticket
closing.
Is there a documentation about this ?
tks.
Rene Abdon.
--
Esta mensagem foi verificada pelo sistema de antivírus e
I don't know of Windows installation of OTRS but I would advise you to
change Log Type to File rather than Syslog on Windows
Best regards,
Laurent MINOST
Cece Yaya Sudarya a écrit :
Hi,
Thank you for your information. I've already re-installed the OTRS (on
Windows) and when I access the si
Hi,
Thank you for your information. I've already re-installed the OTRS (on
Windows) and when I access the site : http://localhost/otrs/index.pl, it
got me error :
Software error:
Can't load log backend module Kernel::System::Log::SysLog! Can't
locate Sys/Syslog.pm in @INC (@INC contains:
C:/OTR
Hi,
This has nothing to do with a reply to survey module informations but ...
Did you go properly through all installation steps as defined in the
documentation on otrs.org website :
http://doc.otrs.org/2.2/en/html/c267.html
Basically, Admin login/password are defined through the installer.p
Dear Laurent,
Yes, I am a newbie looking for ticket number for application. I decided to
download OTRS for Windows (since my company regulation is using Bill Gates
:D), but after it has been installed, I tried to login the application and
it said invalid/wrong user name and password :( I have rein
Hi,
I think all is in the subject :)
How do we use this module please ? I have it installed on my OTRS 2.2.3
but don't know how to clearly and precisely use it. It could be useful
but searching otrs.org/mailing list archives and Google did not lead me
to any clear documentations, howto or info
We would like to include the on the page that
results when a customer follows the link that is emailed after ticket state
goes to closed.
Has anyone else tried this?
Thanks!
Dan Gardiner
LRGHealthcare
Laconia, NH USA
___
OTRS mailing list
Dan Gardiner wrote:
> Hello All,
>
> We are running OTRS 2.2.1 over WinXP
>
> I am looking for the Survey Module... I've been all through the cvs website
> but haven't found the scripts... I assume they are perl scripts. Am I
> missing something? Could someone post the link to add-on modules?
> E
Hello All,
We are running OTRS 2.2.1 over WinXP
I am looking for the Survey Module... I've been all through the cvs website
but haven't found the scripts... I assume they are perl scripts. Am I
missing something? Could someone post the link to add-on modules?
Especially the Survey Module...
Than
Hello developers how do you use the survey module? How do you get it to work
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maurice James Ny
Sent: Friday, December 15, 2006 5:29 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Sur
I am new to OTRS and we are just trying to use the Survey Module.
Whenever we close a ticket, we set it up to send a survey to the
customer, but it sends 2 tickets. Has anyone else had this problem?
Lauren Williams
System Analyst - Lab
Memorial Hospital of Sweetwater County
1200 College Drive
Roc
Of
Maurice James Ny
Sent: Friday, December 15, 2006 4:29 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] Survey Module
Does anyone have any experience with the survey module?
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Does anyone have any experience with the survey module?
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Maurice James Ny
Sent: Monday, December 04, 2006 5:42 PM
To: otrs@otrs.org
Subject: [otrs] Survey Module
Does anyone know how to use the survey module? I have
Does anyone know how to use the survey module? I have it installed, but how
do I send it to customers to participate?
___
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