Every ticket has a history feature that shows who changed the ticket and
when. does that sound helpful?
regards
--
ZA
On Tue, 2006-03-14 at 13:57 +0100, Rudolf Harney wrote:
> Hi,
>
> Does somome know, how I get the last time, a ticket was chenged (i.e.
> someone worked on it)? otrs-tools (not
Hi,
Does somome know, how I get the last time, a ticket was chenged (i.e.
someone worked on it)? otrs-tools (not database querries) prefered. We
need that for internal statistics ...
Thanks, Rudolf
___
OTRS mailing list: otrs - Webpage: http://otrs.org