6 10:26
An: User questions and discussions about OTRS.org
Betreff: Re: AW: AW: AW: [otrs] Search function for Customers in Tickets
Hi Oliver,
As I know one is enough, actually they are doing the same job.
So if you configure your FreeTextFields using the frontend,
Admin->SysConfig, these information
eses
> stages not required then, simply change the relevent
> .dtl files?
>
> Sorry, I'm new to OTRS and trying to understand how
> to customise it, is there a FAQ on how to correctly
> customise particular views (new tickets, replies
> etc.), easily explaining the stages and fi
Hi Oliver,
Oliver Buckie schrieb:
Is this right what I am doing? Another clarification issue - I did lots of this
"TicketFreeKey..." customisation through my browser (in Admin, System,
SysConfig, ...). is it true that I need to do it here as well as manually editing my
Config.pm and relevant
customise particular views (new tickets, replies etc.),
easily explaining the stages and files to edit.
Thanks again for any help here.
-----Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von ibrahim ALIZ
Gesendet: Mittwoch, 25. Januar 2006 18:01
An: User ques
ifficult to do customisations because I'm
> either not finding the documentation or am not
> reading it right.
>
> Sorry, but I would appreciate any further help here.
> Thanks.
>
> -Ursprüngliche Nachricht-
> Von: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] I
D] Im Auftrag von Alexander
Scholler
Gesendet: Dienstag, 24. Januar 2006 16:41
An: User questions and discussions about OTRS.org
Betreff: Re: AW: [otrs] Search function for Customers in Tickets
Hi Oliver,
> Regarding what you said about looking in the manual...
> I did, but was not really sur
Hi Oliver,
Regarding what you said about looking in the manual...
> I did, but was not really sure what to look for!
> There are lots of customising I would like to do,
I think the official manuals are really not bad, but should be much more
detailed due to the fact that so many people wan't
if i were you i would really really
READ THE MANUAL...
[EMAIL PROTECTED] schrieb am 24.01.2006 15:57:38:
> Thanks Marco, changed the following in Config/Defaults.pm
>
> CustomerUserSearchFields => ['login',
'last_name',
> 'customer_id', 'first_name', 'email'],
>
> Now works great
Thanks Marco, changed the following in Config/Defaults.pm
CustomerUserSearchFields => ['login', 'last_name', 'customer_id',
'first_name', 'email'],
Now works great ;o)
Regarding what you said about looking in the manual... I did, but was not
really sure what to look for! There are lots
