6 10:26
An: User questions and discussions about OTRS.org
Betreff: Re: AW: AW: AW: [otrs] Search function for Customers in Tickets
Hi Oliver,
As I know one is enough, actually they are doing the same job.
So if you configure your FreeTextFields using the frontend,
Admin->SysConfig, these information
Hi Oliver,
As I know one is enough, actually they are doing the
same job.
So if you configure your FreeTextFields using the
frontend,
Admin->SysConfig, these information are written to the
config file as far as I know. So if you do this on the
config file again you will owerwrite the changes.
You
Hi Oliver,
Oliver Buckie schrieb:
Is this right what I am doing? Another clarification issue - I did lots of this
"TicketFreeKey..." customisation through my browser (in Admin, System,
SysConfig, ...). is it true that I need to do it here as well as manually editing my
Config.pm and relevant
Aaah haaa, many thanks ibrahim. OK, I have now edited
"..\otrs\Kernel\Output\HTML\Standard\AgentTicketPhoneNew.dtl" and
"AgentTicketEmail.dtl" uncommenting the relevant lines.
I also added to my "..\otrs\Kernel\Config.pm" the following:
$Self->{"TicketFreeKey1"} = {
'' => '-',
