CTED] On
Behalf Of
> > Zaeem Arshad
> > Sent: quinta-feira, 9 de Março de 2006 15:06
> > To: User questions and discussions about OTRS.org
> > Subject: RE: [otrs] Adding new fields in ticket
> >
> > hi,
> >
> > On Thu, 2006-03-09 at 14:44 +, Duarte Corde
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> Zaeem Arshad
> Sent: quinta-feira, 9 de Março de 2006 15:06
> To: User questions and discussions about OTRS.org
> Subject: RE: [otrs] Adding new fields in ticket
>
> hi,
>
hi,
On Thu, 2006-03-09 at 14:44 +, Duarte Cordeiro wrote:
> You have 2 different options:
>
> 1) Use freekey[1..8]/freetext[1..8]
There are only 4 freekeys shown in a default install of OTRS 2.0 and
they can only be added after a ticket is created. My requirement is to
populate fields upon
You have 2 different options:
1) Use freekey[1..8]/freetext[1..8]
2) Add this info to the customer table
I suggest the 2nd, but it always depends on the setup.
Duarte Cordeiro
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> Zaeem Arshad
> Sent:
