OTRS.org
Subject: Re: [otrs] Auto Close old tickets
All great options...however, I have the system setup so that if the ticket
gets closed, it cannot be reopened by simply replying to it, this is for a
number of reasons. Some customers start to change issues in the middle of a
ticket or wait a few
ths).
Those are my two cents.
*From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On
Behalf Of *Gustavo Azambuja
*Sent:* Friday, August 24, 2007 2:33 PM
*To:* User questions and discussions about OTRS.org
*Subject:* Re: [otrs] Auto Close old tickets
Jeff,
if the customer does actually respond within 7
days (or 7 months).
Those are my two cents.
_
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Gustavo Azambuja
Sent: Friday, August 24, 2007 2:33 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Auto Cl
>
> > The generic agent can do this
> >
> > -Original Message-
> > From: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
> > [mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>] On
> > Behalf Of Jeff
> >
D]>] On
Behalf Of Jeff
Shepherd
Sent: Thursday, July 12, 2007 10:03 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Auto Close old tickets
I've actually been curious about this feature/ability in the past.
Is this possible with OTRS? I'
[EMAIL PROTECTED] On Behalf Of
Jeff
Shepherd
Sent: Thursday, July 12, 2007 10:03 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Auto Close old tickets
I've actually been curious about this feature/ability in the past.
Is this possible with OTRS? I've been doing it manua
The generic agent can do this
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jeff
Shepherd
Sent: Thursday, July 12, 2007 10:03 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Auto Close old tickets
I've actually been cu
I've actually been curious about this feature/ability in the past.
Is this possible with OTRS? I've been doing it manually for the past
six months.
-Jeff
On Jul 12, 2007, at 1:33 PM, Gustavo Azambuja wrote:
Hi, we have lot of much tickets in state open, i want close all
tickets without
