d for new Phone tickets, it's note a Text Area field,
but a simple text field...
Gabriele
- Original Message -
From: Jonathan Larsen
To: User questions and discussions about OTRS.org
Sent: Tuesday, July 24, 2007 12:26 AM
Subject: RE: [otrs] Email ticket templates
Okay,
Behalf Of Klement, Charles
Sent: Monday, July 23, 2007 3:48 PM
To: otrs@otrs.org
Subject: Re: [otrs] Email ticket templates
The only issue is that these only work on responses. I'd like templates for the
first email sent out on a ticket generated by the NOC.
- Original Message -
:10:47 2007
Subject: RE: [otrs] Email ticket templates
Click on Admin and then you will see responses. Edit or create a new template.
Besure to assign it to the queue too. When you email responses it should show
up all the time.
Jonathan Larsen
Mountain West Heart Center
IT Dept
[EMAI
Click on Admin and then you will see responses. Edit or create a new template.
Besure to assign it to the queue too. When you email responses it should show
up all the time.
Jonathan Larsen
Mountain West Heart Center
IT Dept
[EMAIL PROTECTED]
801.270.4108
-Original Message-
From:
