Re: [otrs] Update: New Customers Not Receiving New Ticket Auto-Response

OK, I'm at my wits' end. I guess I should be asking this question instead: In OTRS 1.3, is it possible for a previously unknown user to submit a ticket via email and receive an acknowledgement automatically. I envision this process as follows: 1. John Doe sends an email from [EMAIL PROTECTED],

Re: [otrs] Update: New Customers Not Receiving New Ticket Auto-Response

Actually, that's all set. The "auto reply/new ticket" is set to "auto reply" which I modified to suit my needs. Any other suggestions? Thanks! On 1/5/07, Mike Hayward <[EMAIL PROTECTED]> wrote: Almost sounds like you haven't set the auto response <-> queue for your queue to send out the n

RE: [otrs] Update: New Customers Not Receiving New Ticket Auto-Response

Almost sounds like you haven't set the auto response <-> queue for your queue to send out the notifications. Best regards Mike Hayward Managing Director Comclusive Limited e: [EMAIL PROTECTED] w: www.comclusive.co.uk t: 0845 003 757