Re: [otrs] Newbie question - customer login

/usr/share/otrs/Output/HTML/Standard This assuming you are using Standard and not lite. I would recommend making a copy of the file before changing. I have made many changes to this file and some not so successful. Thanks Eric 2008/12/12 Bis > I want to create a new login page by making a

Re: [otrs] newbie question about link

Hi, links are used to relate tickets (as well as faq articles and config items) to each other. The meaning of such a relation is really interpreted by the humans (agents). The only technical use of links I know of is when a config item dependsOn a ticket, ConfigItem is marked not available by OTRS

RE: [otrs] newbie question about Time Accounting

Subject: Re: [otrs] newbie question about Time Accounting -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Alan, > Clicked on TimeAccounting, get Edit Time Account Preference. > > Added two Actions, Start and Stop, (not quite sure the Action is for, so > I figured I play a little. >

Re: [otrs] newbie question about Time Accounting

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Alan, > Clicked on TimeAccounting, get Edit Time Account Preference. > > Added two Actions, Start and Stop, (not quite sure the Action is for, so > I figured I play a little. > > Clicked on the User and clicked submit. > > But I not see anythin

Re: [otrs] Newbie question about the customer interface and how tochange its look.

Ulrick: Please look into chapter 12 of the Admin manual. Copy one of the excisiting themes, then customize it for your company. Andres > However, I have a bit of a problem with the customer web >> interface. It's working normaly, no problem with that, but it still reads >> "company name", "log

Re: [otrs] Newbie question about the customer interface and how to change its look.

Thank you. I have tried to search the archives, but didn't look in the otrs-dev ones. This should be very helpful, thanks again. Ulrick. Hi there, similar question a few days ago (customize the customer login screen) in the otrs-dev list: http://www.mail-archive.com/dev%40otrs.org/msg01537

Re: [otrs] Newbie question about the customer interface and how to change its look.

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Ulrick FOSSARD schrieb: > The problem is, I have no idea how to change this. I've read the admin > manual toroughly, but couldn't find anything related to changing the > appearance of the customer interface. I tried to search by keywords in the > sys

Re: [otrs] newbie question: how to change ticket 'subject', 'from' or 'status'

On Fri, Aug 18, 2006 at 11:19:44AM +0200, Boniforti Flavio wrote: > As I'm reading, I get to ask: where do I see the closed tickets? As an agent, use the ticket search to find closed tickets. Best regards Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing

Re: [otrs] newbie question: how to change ticket 'subject', 'from' or 'status'

Duncan C White ha scritto: - the ticket state (obviously "close" closes it, etc) but how for instance could I (an agent) reopen a ticket after closing it in error? As I'm reading, I get to ask: where do I see the closed tickets? -- -- Boniforti Flavio Provin

Re: [otrs] newbie question: how to change ticket 'subject', 'from' or 'status'

Hi Duncan, On Thu, Aug 17, 2006 at 09:20:13PM +0100, Duncan C White wrote: >- the subject of a ticket, suppose the user has been > massively inaccurate or left it blank. I'd change the subject if the ticket is answered, at the moment I don't know any other possibility. But do not remove the tic

Re: [otrs] Newbie question (Customer.pl)

Hi James, On Tue, Apr 18, 2006 at 04:19:03PM -0500, James Price wrote: >When a customer uses the customer.pl interface I have some questions. > >1. Anyone have any idea where to look to customize the Company name/Logo, >all that sort of junk? See the CustomerHeader*.dtl and CustomerFooter*.dtl fi

Re: [otrs] Newbie question (Customer.pl)

Hi, On Tue, Apr 18, 2006 at 04:59:11PM -0500, James Price wrote: >I found the [EMAIL PROTECTED] in the following files and changed it. > > > >Kernel/Config/Default.pm > >Kernel/Config/Files/Framework.xml > >Kernel/Config/Files/ZZZAAuto.pm That is bad because these files will be overwritten if yo

Re: [otrs] Newbie question (Customer.pl)

xxx http://helpdesk.secondcitytech.com/otrs/customer.pl   Your OTRS Notification Master   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brigitte CalderwoodSent: Tuesday, April 18, 2006 4:30 PMTo: questions and discussions about Subject: Re: [otrs] Newbie question (

RE: [otrs] Newbie question (Customer.pl)

Of Brigitte Calderwood Sent: Tuesday, April 18, 2006 4:30 PM To: questions and discussions about Subject: Re: [otrs] Newbie question (Customer.pl)   Go to sys config and do a search for the field you want to change -- Brigitte Calderwood LESD 79 Technology Support @ Verrado Telephone

Re: [otrs] Newbie question (Customer.pl)

Go to sys config and do a search for the field you want to change -- Brigitte Calderwood LESD 79 Technology Support @ Verrado Telephone: 623.547.1305 [EMAIL PROTECTED] On Tuesday, April 18, 2006 2:19 PM, James Price <[EMAIL PROTECTED]> wrote: >When a customer uses the customer.pl interfa

RE: [otrs] newbie question

Pending Close + will close it successfully, - will be an unsuccessful close. - Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems -Original Message- From: Jude Dowling [mailto:[EMAIL PROTECTED] Sent: Friday, March 04, 2005 11:45 AM To: otrs@otrs

Re: [otrs] Newbie question about Auto-replies

On Tuesday, March 30, 2004 3:23 PM Mats Sjöberg <[EMAIL PROTECTED]> wrote: > One problem though: > We do get the Auto-response options to work OK in the Response field, > but not in the Subject field of the response. You cannot change the subject line that way as it is set by the system. hth, Ro