On Tue, Feb 16, 2016 at 4:07 PM, Asif Iqbal wrote:
> Here are the relevant config settings that should allow 10M attachment
> size.
>
> So not sure what am I missing
>
>
> Set($MaxAttachmentSize , 1000); rt 4.0.17 config
> Set($TruncateLongAttachments , 1);
> S
16777216; mysql 5.5.47-0ubuntu0.12.04.1-log
I tried with docs and pdf
Any suggestion is appreciated..
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
-
RT 4.4 and RTIR
On Sat, Feb 13, 2016 at 5:08 PM, Asif Iqbal wrote:
> Hi All,
>
> How do I get the list of scrips of a queue?
>
> Here is my snippet..
>
> my $queue = RT::Queue->new($CurrentUser);
> my $scrips = RT::Scrips->new($CurrentUser);
> my ($status, $msg) = $queue->
24.
(/opt/rt4/lib/RT.pm:400)
Can't call method "Description" on unblessed reference at /usr/local/sbin/
test.pl line 24.
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a
On Fri, Feb 12, 2016 at 5:27 PM, Matt Zagrabelny wrote:
> Hi Asif,
>
> On Fri, Feb 12, 2016 at 3:51 PM, Asif Iqbal wrote:
> > Hi All,
> >
> > I am using this scrip, but it does not notify the owner at resolve
> >
> > Description: Reminder to close asso
pm:285)
[Fri Feb 12 21:06:14 2016] [info]: <
rt-4.0.17-9677-1455311174-1234.1571857-25...@rt.example.net> No recipients
found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:385)
Any suggestion where to look? I am using RT 4.0.17 on Ubuntu LTS
Thanks a lot
--
Asif Iqbal
PGP Key
On Sat, Oct 24, 2015 at 12:44 AM, Asif Iqbal wrote:
>
>
> On Fri, Oct 23, 2015 at 2:28 AM, Christian Loos
> wrote:
>
>> Am 22.10.2015 um 22:21 schrieb Asif Iqbal:
>> > # get the user list from the file
>> > # this file has the list of users who will b
On Fri, Oct 23, 2015 at 2:28 AM, Christian Loos wrote:
> Am 22.10.2015 um 22:21 schrieb Asif Iqbal:
> > # get the user list from the file
> > # this file has the list of users who will be assigned as owner in
> > round-robin
> > # you could have another logic external
On Thu, Oct 22, 2015 at 11:12 AM, Asif Iqbal wrote:
>
>
> On Fri, Apr 12, 2013 at 2:22 PM, Thomas Sibley
> wrote:
>
>> On 04/12/2013 11:06 AM, Doug Eubanks wrote:
>> > I apologize, but Perl isn't my strong suit. :D
>> >
>> > Changing those
. $self->TicketObj->id ." to user ".
$owner );
my ($status, $msg) = $self->TicketObj->SetOwner( $owner );
unless( $status ) {
$RT::Logger->error( "Impossible to assign the ticket to $owner: $msg" );
return undef;
}
return 1;
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
On Fri, Aug 28, 2015 at 1:52 PM, Asif Iqbal wrote:
>
> MAILDIR=$HOME/Maildir
> DEFAULT=$MAILDIR/mbox
> LOGFILE=$HOME/procmail.log
> LOCKFILE=$HOME/lockmail
> VERBOSE=on
> :0
> |/usr/sbin/rt-mailgate --queue IPANEMA --action correspond --url
> https://ticket.example.ne
ggestion why rt-mailgate is failing?
This works just fine
foo: "|/usr/sbin/rt-mailgate --queue IPANEMA --action correspond --url
https://ticket.example.net";
I am using rt-mailgate from rt4-mailgate-4.0.19-2.sdl6.noarch on centos 6.7
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit
On Mon, Nov 17, 2014 at 11:41 AM, Asif Iqbal wrote:
>
>
> On Fri, Nov 14, 2014 at 2:10 PM, Asif Iqbal wrote:
>
>> Hi All
>>
>> I am not able to reset the due date with following definition
>>
>> Set(%ServiceAgreements,
>> Default =>
On Fri, Nov 14, 2014 at 2:10 PM, Asif Iqbal wrote:
> Hi All
>
> I am not able to reset the due date with following definition
>
> Set(%ServiceAgreements,
> Default => '7d',
> QueueDefault => {
> 'Circuits' => '
e => { BusinessMinutes => 60*2 },
},
},
);
Ticket due date for 'Circuits' queue changes to unset when changed to
'stalled'.
But when a reply opens the ticket, the Due date goes back to original
instead of reset
Any idea what I am doing wrong?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
On Tue, Sep 16, 2014 at 11:23 AM, Asif Iqbal wrote:
>
>
> On Mon, Sep 15, 2014 at 1:07 PM, Asif Iqbal wrote:
>
>>
>>
>> On Mon, Sep 15, 2014 at 6:54 AM, wrote:
>>
>>> Hi!
>>>
>>> Thats not a big thing, if you read and follow th
On Mon, Sep 15, 2014 at 1:07 PM, Asif Iqbal wrote:
>
>
> On Mon, Sep 15, 2014 at 6:54 AM, wrote:
>
>> Hi!
>>
>> Thats not a big thing, if you read and follow the instructions at
>>
>> *http://requesttracker.wikia.com/wiki/Reminders*
>> <http://
>
>
>
I do not RT::Condition::BeforeDue available for 4.0.17, which is the
version I am running.
https://www.bestpractical.com/docs/rt/4.0.17/RT/Condition/BeforeDue.html
shows not found.
> Greetings,
>
> Markus
> --
> RT Training - Boston, September 9-10
> http
On Fri, Sep 12, 2014 at 11:35 AM, Asif Iqbal wrote:
> Hi All,
>
> I am trying to find out all tickets that are due in 48 hours and notify
> through email.
>
> I am using this in cronjob which runs hourly.
>
> rt-crontool --search RT::Search::FromSQL --search-arg "
e if I am doing it right.
http://bestpractical.com/docs/rt/latest/automating_rt
http://requesttracker.wikia.com/wiki/TimedNotifications
Do I have to use template?
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text
On Sat, May 31, 2014 at 6:21 PM, Asif Iqbal wrote:
>
>
>
> On Fri, Feb 17, 2012 at 10:48 AM, Ruslan Zakirov
> wrote:
>
>> Hi,
>>
>> There is a custom branch in the repository that makes a stab at
>> calculating whether people met deadlines or not. It&#x
stitutes an offer to enter into, or the acceptance of, any
> > agreement; provided that the foregoing does not invalidate the binding
> > effect of any digital or other electronic reproduction of a manual
> signature
> > that is included in any attachment.
> >
> &g
s which apply to all queues" and
"Current Scrips" section? A snapshot of /Admin/Queues/Scrips.html?id=XX
where XX is the ``id'' of the queue might show that.
Please include all when you reply.
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up t
whoever made the comment. It even shows up in the history. But it's
>> > like the very next thing that happens is the new owner "gives" the
>> > ownership back to the original owner. I can't seem to figure out why.
>>
>> Look at your logs; I sus
in only from 192.168.0.0/24
> Members of group 'Field Staff' can login from any IP/mask
> User john can login only from IP 192.168.0.12
>
> Thanks!
>
>
>
How about blocking it at apache or nginx or whichever you are using to
access RT?
--
Asif Iqbal
PGP Key: 0xE62
On Tue, Aug 20, 2013 at 11:59 AM, Asif Iqbal wrote:
>
>
>
> On Mon, Aug 19, 2013 at 11:37 PM, Asif Iqbal wrote:
>
>> Hi All,
>>
>> If I run make upgrade-database on mysql master, will it push the change
>> to mysql slave ?
>>
>> I could not f
On Mon, Aug 19, 2013 at 11:37 PM, Asif Iqbal wrote:
> Hi All,
>
> If I run make upgrade-database on mysql master, will it push the change to
> mysql slave ?
>
> I could not find any answer in the mailing list, unless I missed it.
>
> Thanks
>
I did a test make updg
Hi All,
If I run make upgrade-database on mysql master, will it push the change to
mysql slave ?
I could not find any answer in the mailing list, unless I missed it.
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read
ur help.
>
> Peace,
> Lois
>
>
> --
> Lois Bennett, MSEE
> Senior System Administrator
> Channing Laboratory
> Brigham & Women's Hospital
> A Teaching Affiliate of
> Harvard Medical School and
> Harvard School of Public Health
>
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
On Tue, Aug 6, 2013 at 12:15 PM, Asif Iqbal wrote:
> care to share your nginx/fascgi config ? I am seeing one in the
> http://bestpractical.com/docs/rt/latest/web_deployment.html#nginx
> as a start.
>
I used that from doc with an exception of adding some ssl options and
adding f
nd allowed us to manage its
> resource
> allocation better. I do not think that varnish would do anything except add
> complexity to the setup.
>
care to share your nginx/fascgi config ? I am seeing one in the
http://bestpractical.com/docs/rt/latest/web_deployment.html#nginx
as a start.
> Regards,
> Ken
>
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
On Fri, Aug 2, 2013 at 1:04 PM, Kevin Falcone wrote:
> On Fri, Aug 02, 2013 at 12:49:47PM -0400, Asif Iqbal wrote:
> > Please show a log of your make upgrade-database step
> >
> >* 3.9.8
> >* 4.0.1
>
> That's definitely skipping steps.
>
ing 4.0.1
Now inserting data.
Processing 4.0.3
Now inserting data.
Processing 4.0.4
Now inserting data.
Processing 4.0.6
Now populating database schema.
Now inserting data.
Processing 4.0.9
Now inserting data.
Processing 4.0.12
Now populating database schema.
Processing 4.0.13
Now populating databas
AMP ON UPDATE
CURRENT_TIMESTAMP,
PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 |
I guess I can just ALTER the session table now?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
ight => $RT::VERSION, hideable => 0 &>
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
On Sun, Jul 28, 2013 at 10:55 PM, Asif Iqbal wrote:
> Hi All,
>
> I were able to test migrate RT 3.8.2 + mysql 5.0.75 on Solaris 10 sparc
> T100
> to RT 4.0.15 + mysql 5.0.77.
>
> All looks OK.
>
> What is the step to upgrade mysql to latest recommended by RT?
>
Hi All,
I were able to test migrate RT 3.8.2 + mysql 5.0.75 on Solaris 10 sparc
T100
to RT 4.0.15 + mysql 5.0.77.
All looks OK.
What is the step to upgrade mysql to latest recommended by RT?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which
dump from mysql 5.0.75 into
5.5.x ?
The other option would be to install the linux 64bit binary for mysql
5.0.77
instead of depending on ubuntu/debian pkg for mysql.
So what is the recommended approach?
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the
; > > >
>> > > > >> On Thu, Jul 4, 2013 at 4:14 PM, Alex Decalli <
>> alexdecall...@gmail.com
>> > > >wrote:
>> > > > >>
>> > > > >>> Hi.
>> > > > >>> We already don't use fastCGI, I want to know will the response
>> time
>> > > of
>> > > > >>> RT through web increases if we use it? I'd appreciate if you can
>> > > send me a
>> > > > >>> document that can explain about it, I have been looking for it,
>> and
>> > > I don't
>> > > > >>> find any answer :)
>> > > > >>>
>> > > > >>
>> > > > >> What do you use instead? mod_perl? Do you have proxy in front of
>> it?
>> > > > >>
>> > > > >>
>> > > > >>> Regards
>> > > > >>>
>> > > > >>
>> > > > >>
>> > > > >>
>> > > > >> --
>> > > > >> Best regards, Ruslan.
>> > > > >>
>> > > > >
>> > > > >
>> > >
>> > > --
>> > > Dominic Hargreaves, Systems Development and Support Section
>> > > IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6NN
>> > >
>>
>> --
>> Dominic Hargreaves, Systems Development and Support Section
>> IT Services, University of Oxford, 13 Banbury Road, Oxford, OX2 6NN
>>
>
>
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
t; and if you use puppet try the "darin-rt" module too ;-)
>
> > In that context, We are suppose to pick a linux distro for our new RT.
> Any
> > recommendation?
> >
>
I do remember seeing that module. I will give it a try on vagrant first.
Thanks
--
Asif Iqb
retty scary wish, no?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
r Role at least for that Queue has ShowTicket rights.
Queue -> Roles -> Requestor -> Current Rights -> ShowTicket
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
On Fri, May 31, 2013 at 7:02 AM, Ruslan Zakirov wrote:
> You still don't check return value of GrantRight correctly, see examples
> in RT.
>
>
> On Fri, May 31, 2013 at 6:20 AM, Asif Iqbal wrote:
>
>>
>>
>>
>> On Thu, May 30, 2013 at 5:51 PM, Rusla
t is working now.
replaced this
$group->LoadSystemRoleGroup( 'Requestor' );
with this
$group->LoadQueueRoleGroup( Queue => $queue->id, Type => 'Requestor' );
> On Fri, May 31, 2013 at 1:05 AM, Asif Iqbal wrote:
>
>> Hi All
>>
>&
eue->Load( 'Help' );
$group->LoadSystemRoleGroup( 'Requestor' );
$group->PrincipalObj->GrantRight( Object => $queue, Right =>
'ReplyToTicket' );
What am I doing wrong?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messe
oring
instructions.
I am curious what kind of wording you put in your template which you suggest
to be working.
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
--
RT Training
>
Can you show what you did different ? I am looking into this code and
planning to test it out.
> Regards,
> Ken
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
; This seems to be an installation problem. Does 'dpkg -s
> rt4-extension-assettracker' claim that the package is actually installed?
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>
>
>
>
> --
> RT Training in Seattle, J
Cena
> QVII
> MIS/IT Dept
> 850 Hudson Ave.
> Rochester, NY. 14620
> 585-544-0450 x300
> s...@qvii.com
> "Thank you for helping us help you help us all."
> --For email related issues, please contact postmas...@qvii.com
>
>
>
>
>
>
> --
>
> /tmp/rt-extension-assettracker-master/lib/RTx/AssetTracker.pm
>
> root@debianRT:~#
>
> ** **
>
> *From:* Asif Iqbal [mailto:vad...@gmail.com ]
> *Sent:* Friday, 24 May 2013 3:34 PM
> *To:* gar...@bitek.com.au
> *Cc:* rt-users Users
> *Subject:* Re: [
; RT_SiteConfig.pm.
>
> You're spelling it wrong ---^^^
>
> RTx::AssetTracker
>
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>
>
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.c
On Wed, May 22, 2013 at 5:49 PM, Thomas Sibley wrote:
> On 05/22/2013 01:52 PM, Asif Iqbal wrote:
> > Ramon Kagan wrote a RT::Action::SetStatus module
> >
> http://lists.bestpractical.com/pipermail/rt-users/2005-February/028827.html
> >
> > You can place it a
ou can do two things:
>
> 1) use bash or any other programming language to calculate time span and
> execute rt-crontool. What I mean is that if your script is executed on
> Monday and you want 5 days time span then your code generates '7 days ago'
> to compensate weekend.
>
“generic / text” printer driver and
> the output rendered terribly (not surprising).
>
> ** **
>
> Thanks,
>
> Brent
>
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>
--
Asif Iqbal
PGP Key: 0xE62693C5 KeySer
On Thu, May 16, 2013 at 11:37 AM, Duncan Carter wrote:
> # There should only be one @Plugins declaration in your config file.
>
> #Set(@Plugins,(qw(RT::Extension::QuickDelete RT::Extension::CommandByMail
> RT::Authen::ExternalAuth)));
>
Looks like @Plugins commented out?
On Tue, May 14, 2013 at 5:20 PM, Asif Iqbal wrote:
> while ()
> {
> $user->Load( $_ );
> $group->AddMember( $user->PrincipalObj->Id );
> }
>
I found the hint from another email with subject CLI Question - Add Users
to group per Scrip from Feb 28, 2007 from J
oops.. sorry for posting twice. I thought it did not make it to the ML
first time
On Tue, May 14, 2013 at 9:28 PM, Asif Iqbal wrote:
> I am trying to add a list of UIDs into one of my group and it is failing.
>
> I am running the script that was posted with this subject on Nov 22,
ined value at ./rtgroupmember.pl line 26,
line 1
Any suggestion would be appreciated
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
a
different error saying cannot use object method new.
Don't speak much OOO perl yet.
Any suggestion would be appreciated.
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
ue.
>
$ cd /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib
$ perl -MRT::Authen::ExternalAuth -e 1
$ (should have no output if all dependency is working)
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is
On Wed, Apr 17, 2013 at 1:32 PM, Asif Iqbal wrote:
> Looks like this time it is trying to use CommandByMail by failing with
> permission error. I am sending the reply and I am owner of the ticket. What
> permission
> is missing?
>
It worked this time. Looks like I have multiple
On Wed, Apr 17, 2013 at 11:48 AM, Asif Iqbal wrote:
> > On Tue, Apr 16, 2013 at 4:01 PM, Miles Scruggs <
> mi...@digitalphotobox.net> wrote:
> >>
> >> Hi Asif,
> >>
> >> Can you test basic functionality. Like change the status with:
> >&
On Apr 16, 2013 11:55 PM, "Asif Iqbal" wrote:
>
>
>
>
> On Tue, Apr 16, 2013 at 4:01 PM, Miles Scruggs
wrote:
>>
>> Hi Asif,
>>
>> Can you test basic functionality. Like change the status with:
>>
>> Status: resolved
>>
>
. It is
> working great.
>
> Cheers
>
> Miles Scruggs
>
>
>
> On Apr 16, 2013, at 12:32 PM, Asif Iqbal wrote:
>
> On Sun, Apr 14, 2013 at 2:55 PM, Asif Iqbal wrote:
>
>> I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the
>
On Sun, Apr 14, 2013 at 2:55 PM, Asif Iqbal wrote:
> I installed RT-Extension-CommandByMail-0.10 on my RT 3.8.2 and setup the
> config like below.
>
> Set( @Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CommandByMail )
> );
> Set(@MailPlugins, qw(Auth::MailFrom
ter making change to the config.
What gives?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
On Thu, Aug 2, 2012 at 2:44 PM, Asif Iqbal wrote:
> How do I can change the foo.com to bar.com for every users email address
> in RT ?
>
> foo.com is invalid and need to be replaced by bar.com to avoid error like
> this
> I had a suggestion from k...@rice.edu to pa
On Mon, Mar 25, 2013 at 12:10 PM, Asif Iqbal wrote:
> Set( @Plugins, qw( RT::Authen::ExternalAuth ) );
> Set($ExternalAuthPriority, [ 'AD', 'MySQL' ]);
> Set($ExternalInfoPriority, [ 'AD' ]);
> Set($ExternalServiceUsesSSLorTLS,1);
> Set($AutoCr
On Wed, Mar 27, 2013 at 2:57 PM, Asif Iqbal wrote:
> On Mon, Mar 25, 2013 at 12:10 PM, Asif Iqbal wrote:
>> I am getting the following error for a user tim.gra...@example.com who
>> is trying to
>> create a ticket in the help queue. 'Everyone' already has the ri
On Mon, Mar 25, 2013 at 12:10 PM, Asif Iqbal wrote:
> I am getting the following error for a user tim.gra...@example.com who
> is trying to
> create a ticket in the help queue. 'Everyone' already has the right
> to 'CreateTicket'
> for years. It is being trigge
h::CanonicalizeUserInfo returning Address1: ,
Address2: , AuthSystem: , City: , Comments: , ContactInfoSystem: ,
Country: , Disabled: , EmailAddress: tim.gra...@example.com,
EmailEncoding: , ExternalAuthId: , ExternalContactInfoId: ,
FreeformContactInfo: , Gecos: , HomePhone: , Lang: , MobilePhone: ,
Name: tim.gra...@example.com, NickName: , Organization: , PagerPhone:
, Privileged: , RealName: Tim Graham, Signature: , State: ,
WebEncoding: , WorkPhone: , Zip:
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:651)
I could not find that user in the database. Any suggestion?
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
not disseminate, distribute, use, or
> copy this message and any attachments.
>
>
> --
> RT training in Amsterdam, March 20-21:
> http://bestpractical.com/services/training.html
>
> Help improve RT by taking our user survey:
> https://www.surveymonkey.com/s/N23JW9T
--
Asif
NewValue - Transactions.OldValue,
> 0)
>) AS TimeWorked
> FROM
> Transactions
> WHERE
> Field = 'TimeWorked'
> AND ObjectType = 'RT::Ticket
> AND ObjectId = 1188802;
>
> Adds all the TimeTaken values to the di
00 sec)
Transaction 7391416 is part of the Ticket 1188802 where the time
worked was 15 mins.
What gives?
Using RT 3.8.2 with mysql 5.0.75
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad
On Tue, Jan 15, 2013 at 1:50 PM, Asif Iqbal wrote:
>
>
>
> On Tue, Jan 15, 2013 at 1:32 PM, Thomas Sibley wrote:
>
>> On 01/15/2013 08:41 AM, Asif Iqbal wrote:
>> > I install RTx::EmailCompletion plugin and added the following stanza
>> >
On Tue, Jan 15, 2013 at 1:32 PM, Thomas Sibley wrote:
> On 01/15/2013 08:41 AM, Asif Iqbal wrote:
> > I install RTx::EmailCompletion plugin and added the following stanza
> > into my RTHOME/etc/RT_SiteConfig.pm
> >
> >
> > Set( @Plugins, qw(
On Fri, Jan 11, 2013 at 5:18 PM, Asif Iqbal wrote:
> I install RTx::EmailCompletion plugin and added the following stanza into
> my RTHOME/etc/RT_SiteConfig.pm
>
>
> Set( @Plugins, qw(
> RT::Authen::ExternalAuth
> RTx::EmailCompletion
> ) );
>
> Set($EmailCom
ARTSWITH");
Set($EmailCompletionLdapAttrSearch, [qw/mail cn/]);
Set($EmailCompletionRdbmsDisabled, 1);
...
How do I expect it to work? I tried to fill the One-time Cc: with
``foo'' and expected it to autocomplete to ``f...@example.com''
Thanks for the help.
--
Asif Iqbal
PGP Key: 0xE6269
ht and moved to bar.com) I think I like to
attempt to just change the email address since it works fine
when I do it manually for a user. I just want to do it for all foo.com
users through script or database?
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up t
On Wed, Jul 25, 2012 at 3:14 PM, Thomas Sibley wrote:
> On 07/25/2012 11:27 AM, Asif Iqbal wrote:
>> Should I change the matching restriction on the config file from
>>
>> # to just the Name and EmailAddress to save
>>
On Wed, Jul 25, 2012 at 2:59 PM, k...@rice.edu wrote:
> On Wed, Jul 25, 2012 at 02:27:00PM -0400, Asif Iqbal wrote:
>> Hi
>>
>> We started using external auth for ldap auth using
>> RT::Authen::ExternalAuth on RT 3.8.2 for more than a month.
>>
>> Our co
# The mapping of RT attributes on to LDAP attributes
'attr_map' => { 'Name' => 'uid',
}
In this case user real name (cn) is different in ldap that auto
created real name that was picked up from email address.
Please advise.
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
>
> >> On Tue, Jun 12, 2012 at 5:38 AM, Asif Iqbal wrote:
>>>> >> > I am using external authentication against our corporate AD server
>>>> >> > successfully, using the RT::Authen::ExternalAuth.
>>>> >> >
>>&g
On Fri, Jun 15, 2012 at 10:08 AM, Asif Iqbal wrote:
> On Fri, Jun 15, 2012 at 5:37 AM, Tim Cutts wrote:
>
>>
>> On 15 Jun 2012, at 07:52, Asif Iqbal wrote:
>>
>> > How do I get the list of privleged users?
>> >
>> > This is what I have so far
On Fri, Jun 15, 2012 at 5:37 AM, Tim Cutts wrote:
>
> On 15 Jun 2012, at 07:52, Asif Iqbal wrote:
>
> > How do I get the list of privleged users?
> >
> > This is what I have so far
> >
> > #!/usr/bin/perl -w
> >
> > use strict;
> > use
RT::Handle->Disconnect();
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
tleBox, title => loc('LOGIN with your AD Credentials'),
titleright => $RT::VERSION, hideable => 0 &>
And that works fine. But when I paste that long html line it breaks
terribly.
Any help would be appreciated.
P.S. resent. had a mishap with the subject on previous email.
--
A
tleBox, title => loc('LOGIN with your AD Credentials'),
titleright => $RT::VERSION, hideable => 0 &>
And that works fine. But when I paste that long html line it breaks
terribly.
Any help would be appreciated.
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it
On Wed, Jun 13, 2012 at 12:24 PM, Asif Iqbal wrote:
> On Wed, Jun 13, 2012 at 11:35 AM, Asif Iqbal wrote:
>
>> On Wed, Jun 13, 2012 at 11:30 AM, Asif Iqbal wrote:
>>
>>> On Wed, Jun 13, 2012 at 11:13 AM, Asif Iqbal wrote:
>>>
>>>> On Tue, Jun
On Wed, Jun 13, 2012 at 11:35 AM, Asif Iqbal wrote:
> On Wed, Jun 13, 2012 at 11:30 AM, Asif Iqbal wrote:
>
>> On Wed, Jun 13, 2012 at 11:13 AM, Asif Iqbal wrote:
>>
>>> On Tue, Jun 12, 2012 at 1:57 PM, Ruslan Zakirov
>>> wrote:
>>>
>>&g
On Wed, Jun 13, 2012 at 11:30 AM, Asif Iqbal wrote:
> On Wed, Jun 13, 2012 at 11:13 AM, Asif Iqbal wrote:
>
>> On Tue, Jun 12, 2012 at 1:57 PM, Ruslan Zakirov
>> wrote:
>>
>>> On Tue, Jun 12, 2012 at 6:35 PM, Asif Iqbal wrote:
>>> > On
On Wed, Jun 13, 2012 at 11:13 AM, Asif Iqbal wrote:
> On Tue, Jun 12, 2012 at 1:57 PM, Ruslan Zakirov wrote:
>
>> On Tue, Jun 12, 2012 at 6:35 PM, Asif Iqbal wrote:
>> > On Tue, Jun 12, 2012 at 5:51 AM, Ruslan Zakirov
>> > wrote:
>> >>
>> >&
On Tue, Jun 12, 2012 at 1:57 PM, Ruslan Zakirov wrote:
> On Tue, Jun 12, 2012 at 6:35 PM, Asif Iqbal wrote:
> > On Tue, Jun 12, 2012 at 5:51 AM, Ruslan Zakirov
> > wrote:
> >>
> >> On Tue, Jun 12, 2012 at 5:38 AM, Asif Iqbal wrote:
> >> > I
On Tue, Jun 12, 2012 at 5:51 PM, Thomas Sibley wrote:
> On 06/12/2012 05:33 PM, Asif Iqbal wrote:
> > > On Tue, Jun 12, 2012 at 1:57 PM, Ruslan Zakirov wrote:
> > > > On Tue, Jun 12, 2012 at 6:35 PM, Asif Iqbal wrote:
> > > > > There is no way to
On Tue, Jun 12, 2012 at 5:51 AM, Ruslan Zakirov wrote:
> On Tue, Jun 12, 2012 at 5:38 AM, Asif Iqbal wrote:
> > I am using external authentication against our corporate AD server
> > successfully, using the RT::Authen::ExternalAuth.
> >
> > But I like the authorizati
suggestion/tip is appreciated.
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
On Mon, Jun 4, 2012 at 1:51 PM, Asif Iqbal wrote:
>
>
> On Mon, Jun 4, 2012 at 12:39 PM, Asif Iqbal wrote:
>
>> Hi
>>
>> I am looking for suggestions on upgrading rt3(solaris sparc) to
>> rt4(ubuntu linux).
>>
>> rt3:
>>
>>
>
On Mon, Jun 4, 2012 at 12:39 PM, Asif Iqbal wrote:
> Hi
>
> I am looking for suggestions on upgrading rt3(solaris sparc) to rt4(ubuntu
> linux).
>
> rt3:
>
>
rt3: 3.8.2
OS: solaris 10 sparc on T1000
> Mysql: 5.0.75
> Total number # Transactions: 6 million+
guessing rsync mysql data and /opt/rt3 configs over to
mysql 5.5 (apt) and /opt/rt4.0.6.x (tarball)
and then follow the upgrade instruction on /opt/rt4 (tarball).
Please advise.
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally
On Wed, Jan 11, 2012 at 12:14 PM, Ruslan Zakirov wrote:
> On Wed, Jan 11, 2012 at 20:55, Asif Iqbal wrote:
>> I see `Successful login' in [info] and ` FAILED LOGIN' in [error] in
>> rt.log. But I do not see any logout related log. Is it possible to
>> enable th
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