On 07/10/2013 06:42 PM, Thomas Sibley wrote:
* What's unexpected is if a user has SeeCustomField, but not
ModifyCustomField on a mandatory CF, at ticket creation they get the
error "MyCustomField: Input must match [Mandatory]" even though it's not
displayed & they don't have modify rights on it.
On 07/10/2013 02:33 PM, Tim Wiley wrote:
> I'm setting the validation field in the Basic CF config to "(?#Mandatory)."
Ok, good.
> * What's unexpected is if a user has SeeCustomField, but not
> ModifyCustomField on a mandatory CF, at ticket creation they get the
> error "MyCustomField: Input must
On 07/10/2013 01:51 PM, Thomas Sibley wrote:
On 07/09/2013 05:08 PM, Tim Wiley wrote:
Not letting one group of users see a set of CFs is possible with RT's
rights, provided you haven't granted rights too widely at the global
level. You may need to rejigger some of your rights first to be less
g
On 07/09/2013 05:08 PM, Tim Wiley wrote:
>> Not letting one group of users see a set of CFs is possible with RT's
>> rights, provided you haven't granted rights too widely at the global
>> level. You may need to rejigger some of your rights first to be less
>> global and more role/group/object spe
On 07/09/2013 04:43 PM, Thomas Sibley wrote:
On 07/09/2013 02:20 PM, Tim Wiley wrote:
GroupA are workers in & effectively own Queue1. GroupA requested a
number of custom fields for their queue that help facilitate better
reporting on tickets. Because of the reporting nature of these custom
fie
On 07/09/2013 02:20 PM, Tim Wiley wrote:
> GroupA are workers in & effectively own Queue1. GroupA requested a
> number of custom fields for their queue that help facilitate better
> reporting on tickets. Because of the reporting nature of these custom
> fields, GroupA has requested that only they
Alexandre,
Your question is odd. Are you saying you HAVE the CF's or WANT to have
some CF's?
Also, if a CF is defined as "Mandatory", that is indicated when
creating/updating a ticket. This is explained in the RT Essentials book.
Kenn
LBNL
On 11/13/2009 7:40 AM, Alexandre PIASER wrote:
> Hell
> I have some custom fields (mandatory and optional).
> I would differentiate between mandatory and optional fields. I would add
> a mark or something else near mandatory fields.
> Is it possible ?
Doesn't the system already do this in the italics below the field
name? If not, make a local version
Will be fixed in 3.8.2 and 3.6.8 - patches are in the repo.
On Tue, Aug 19, 2008 at 1:53 PM, Monti gmail <[EMAIL PROTECTED]> wrote:
> Hi,
>
> I added a new custom field named "Severiy" with Type "Select one value" and
> Validatione = Mandatory.
> I want SelfService ticktes to be filled with the ma
Hi Scott,
I've tried that but still, when I open a new ticket from SelfService
although the CF is mandatory, I can submit without valuse to the CF.
On Tue, Aug 19, 2008 at 7:57 PM, scott smith <[EMAIL PROTECTED]> wrote:
> Monti gmail wrote:
>
>> Hi,
>> I added a new custom field named "Severi
Monti gmail wrote:
> Hi,
>
> I added a new custom field named "Severiy" with Type "Select one value"
> and Validatione = Mandatory.
> I want SelfService ticktes to be filled with the mandatory new custom
> filed but it is not the case.
> New ticket could be open without providing a value for my
Scott,
Very good. I'll get it.
Kenn
LBNL
On 3/11/2008 10:39 AM, Scott Lambert wrote:
> On Tue, Mar 11, 2008 at 09:05:09AM -0700, Kenneth Crocker wrote:
>> Stephen & Steve,
>>
>> Thanks a bunch, really. I'm just now learning some perl, so a lot of
>> stuff confuses me. I think I se
On Tue, Mar 11, 2008 at 09:05:09AM -0700, Kenneth Crocker wrote:
> Stephen & Steve,
>
> Thanks a bunch, really. I'm just now learning some perl, so a lot of
> stuff confuses me. I think I see it, so double thanks. You helped me fix
> a problem AND taught me something.
This provides a usef
Stephen & Steve,
Thanks a bunch, really. I'm just now learning some perl, so a lot of
stuff confuses me. I think I see it, so double thanks. You helped me fix
a problem AND taught me something.
Kenn
LBNL
On 3/11/2008 6:19 AM, Stephen Turner wrote:
> At Monday 3/10/2008 05:10 PM, Kenn
At Monday 3/10/2008 05:10 PM, Kenneth Crocker wrote:
>Stephen,
>
>
> Why does yours have so much code? I just tried adding the
> '?' at the end, in front of the '$' and it still doesn't work.
> Where would I make a change to yours in order to get 4 positions for year?
>
>Kenn
>LBNL
Kenn,
Stephen,
Why does yours have so much code? I just tried adding the '?' at the
end, in front of the '$' and it still doesn't work. Where would I make a
change to yours in order to get 4 positions for year?
Kenn
LBNL
On 3/10/2008 11:06 AM, Stephen Turner wrote:
> At Monday 3/10/2008 12:
At Monday 3/10/2008 12:31 PM, Kenneth Crocker wrote:
>To all,
>
>
> We have a Custom Field called "Need-By Date". It is applied
> to only a
>few Queues. In order to ensure the format entered is consistent, I put
>the following "(?#Date)^\d{2}/\d{2}/\d{4}$" into the Validation field.
>The r
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