Ankur Kumar wrote in post #1146768: > I am looking for details about any simple ticketing gem which can do > following: > > -Track received and sent notifications between two entities > -Assign status - (open/closed/resolved) etc to these notifications > -Update existing ticket status with follow up messages > > Can someone suggest if there are good gems to achieve this objective?
I'm not sure if this is exactly what you're looking for, but there are a few really nice gems, included with Rails, to do precisely what you want. They are called ActiveRecord, ActionPack, ActionView and a few other supporting gems. To facilitate their use they are based on this thing called Ruby, which can be used to translate your intentions into a working information system, like the "Ticketing" system you would like to build. -- Posted via http://www.ruby-forum.com/. -- You received this message because you are subscribed to the Google Groups "Ruby on Rails: Talk" group. To unsubscribe from this group and stop receiving emails from it, send an email to rubyonrails-talk+unsubscr...@googlegroups.com. To post to this group, send email to rubyonrails-talk@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/rubyonrails-talk/4e5de482b5f42dd73a7448f6e9391609%40ruby-forum.com. For more options, visit https://groups.google.com/d/optout.
