>Updating to 4.0.4 is certainly not going to hurt but...

I've been bitten by the upgrade bug before, so I'm cautious not to do so
unless it actually fixes a problem or plugs a security hole etc.

>What kind of phones and what type of transfer is occuring? Be sure to
>include bootrom and firmware versions.

They are Polycom 550s mostly with 3.1.3B and the latest boot rom
available when it came out. Since the message was from an outside line
(via gateway) and already transferred to voice mail as they could record
some of the message, I don't think the phone could be involved, could
it? Since the problem is extremely intermittent I don't have a tracefile
and I can't tell what is going on transfer wise.

In more detail it goes like this:

The call comes in on AudioCodes Mediant 1000 PRI interface and is
transferred to phone. It rings until voicemail timeout. Call gets
transferred to voicemail service where message plays and caller begins
to record message. Only some of the message is recorded, then the caller
hears a ringtone. No one ever answers.

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