Bugs item #828669, was opened at 2003-10-23 17:27 Message generated for change (Comment added) made by anadelonbrin You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=498103&aid=828669&group_id=61702
Please note that this message will contain a full copy of the comment thread, including the initial issue submission, for this request, not just the latest update. Category: Outlook Group: None Status: Closed Resolution: Fixed Priority: 5 Submitted By: William Hughes (w_hughes) Assigned to: Mark Hammond (mhammond) Summary: Toolbars refuse to work after reset Initial Comment: I noticed the toolbar was not working and followed your instructions about removing it and then I checked the log file for an error. See the attached log file. ---------------------------------------------------------------------- >Comment By: Tony Meyer (anadelonbrin) Date: 2005-07-11 18:23 Message: Logged In: YES user_id=552329 Have you checked your logs to see if it is a dead database, as was the problem for this person? If it's not, could you open a new tracker and attach your most recent logs? ---------------------------------------------------------------------- Comment By: Mark_R (mark_rosselli) Date: 2005-07-09 01:33 Message: Logged In: YES user_id=1309536 Today, I too found that my SpamBayes toolbars were no longer working, although filtering was taking place as usual on incoming messages. I first reset the SB toolbar (as described in the Troubleshooting Guide); that didn't work, so I removed the outcmd.dat file as recommended. Tried doing this a) and then restartign Outlook and then when this failed I re-deleted the .dat file and restarted the PC. Toolbars still don't work! ---------------------------------------------------------------------- Comment By: jwhited (jimmywhited) Date: 2004-11-08 15:31 Message: Logged In: YES user_id=1104558 This did in fact fix my problem as well. I can't find my old log files or else I'd post them. I have been running SpamBayes after doing this "fix" for 2 days now and it appears to be working fine. If the problem resurfaces, I'll post a new tracker and reference this defect ID as well. In any event, here are the steps I took to fix/work-around the problem -- 1. Remove the toolbars from Outlook, then closed outlook. 2. I did a complete uninstall using the SpamBayes uninstall program (not Windows uninstall). 3. Manually deleted the C:\Program Files\SpamBayes folder and left over files. 4. Manually deleted the outcmd.dat file in the profile directories. 5. Manually deleted the SpamBayes folder in the profile directories. 6. Reinstalled SpamBayes 7. Trained using existing Ham and Spam that SpamBayes had filtered out before. ---------------------------------------------------------------------- Comment By: Tony Meyer (anadelonbrin) Date: 2004-11-08 12:41 Message: Logged In: YES user_id=552329 I'll look into the issue of having to delete the files manually, thanks. Closing this, as I'm fairly sure that this will also solve 'jimmywhited''s problem, too, and this tracker is getting cluttered with several different problems. If anyone here is still having problems, please open a new tracker with all the revelant info and a copy of your most recent log. Thanks! ---------------------------------------------------------------------- Comment By: Joe (joewagner501) Date: 2004-11-06 02:39 Message: Logged In: YES user_id=1152649 I retrained from scratch but that didn't work either. Then I decided to take your information about it being a database issue one step further and went to the folder with the database files and deleted them all. Then I restarted Outlook, set up SpamBayes from scratch and the buttons are working again. You were absolutely correct about the database being the issue but it seems the files need to be deleted before retraining. Thanks for the help. I really appreciate it. ---------------------------------------------------------------------- Comment By: Tony Meyer (anadelonbrin) Date: 2004-11-05 11:24 Message: Logged In: YES user_id=552329 joewagner501: have you tried retraining from scratch? Your problem (and jimmywhited) sounds most like a database problem (since filtering is still working). Could you also either post a copy of your most recent log file here or open a new tracker with it attached? ---------------------------------------------------------------------- Comment By: Joe (joewagner501) Date: 2004-11-05 07:17 Message: Logged In: YES user_id=1152649 I have had this same exact issue after using the program for only two days. At first the buttons worked fine but the last two days they are not working. The program is still filtering email but I can't identify items in the junk suspects folder as being junk or not using the buttons. I have taken all the steps to remove the buttons and reinstal them but nothing has worked. I am using XP Pro SP2 and the latest version of SpamBayes. ---------------------------------------------------------------------- Comment By: jwhited (jimmywhited) Date: 2004-08-16 09:02 Message: Logged In: YES user_id=1104558 I to am having this problem. This seems to be related to, but not an exact duplicate of bug ID 964537. Email filtering seems to be working fine; however, if I click <Delete as Spam> or <Recover From Spam> nothing happnes. I originally had 1.0rc1 so I upgraded to 1.0rc2 hoping this would fix the problem. It didn't. Next I tried deleting the toolbar, per troubleshooting instructions -- right-click on toolbars, Customize, highlight spam-bayes, delete, close outlook, reopen outlook so toolbars would be recreated. This didn't help. Next I tried renaming outcmd.dat so outlook would reset all the toolbars and also tried deleting the toolbar after that, which did not work. The last thing I tried was retraining the DB with the rebuild entire DB option checked. I saw the message writing database, but it never changed after several minutes. I hit the close button and closed the SpamBayes Manager, but the toolbars still did not work. I have the logs prior to retraining the DB and after if you want me to send them (I do not see a place where I can attach them in this followup addition). I can also send the DB file if need be. System Config (I can send a system.nfo file): Windows XP w/SP-1 applied Outlook 2002 SP-2 ---------------------------------------------------------------------- Comment By: Paul (pfbpaul) Date: 2004-05-25 10:23 Message: Logged In: YES user_id=1048938 I too am down with SpamBayes because of this. I have completely uninstalled and reinstalled both SpamBayes and Outlook, and the "dead" toolbars still exist. I am getting no spam filtering either. ---------------------------------------------------------------------- Comment By: Owen Mathias (jesse_custer) Date: 2003-12-16 10:35 Message: Logged In: YES user_id=931849 I have the same issue. Tried everything. Uploaded a log to the list. ---------------------------------------------------------------------- Comment By: William Hughes (w_hughes) Date: 2003-11-04 12:58 Message: Logged In: YES user_id=892918 Another interesting tidbit: Throughout the day I randomly try the toolbar to see if it works, but it never does. However today, on one occasion it did it work. It has not worked since. ---------------------------------------------------------------------- Comment By: William Hughes (w_hughes) Date: 2003-11-02 06:26 Message: Logged In: YES user_id=892918 I sent the db file to your other address. I retrained the db. however I don't know if it was successful as the Dialog box said "Saving: Writing database" but it never changed the msg. I don't know if this is typical behavior or not. After doing this there appears to be no change in the functioning of the program, meaning that it is still filtering spam although my guess is that it is somehow not doing it as effectively as it should becuase the number of spam msgs that are appearing in my inbox is significant (approx 20) as opposed to 3 or 4 when it was working flawlessly. ---------------------------------------------------------------------- Comment By: Mark Hammond (mhammond) Date: 2003-10-31 18:59 Message: Logged In: YES user_id=14198 mhammond at users.sourceforge.net should be fine. ---------------------------------------------------------------------- Comment By: William Hughes (w_hughes) Date: 2003-10-31 17:59 Message: Logged In: YES user_id=892918 I just learned that the max file size is 256K and this file is almost 1 meg zipped. I could not locate an email address to send it to you directly. Please advise. ---------------------------------------------------------------------- Comment By: William Hughes (w_hughes) Date: 2003-10-31 17:52 Message: Logged In: YES user_id=892918 For some reason I got an invalid file type error when submitting the db file using its original name so I am trying it again zipped. ---------------------------------------------------------------------- Comment By: William Hughes (w_hughes) Date: 2003-10-31 17:47 Message: Logged In: YES user_id=892918 Here is the file you requested. However you should know that I the first thing I did after I tried all the toolbar fixets was to retrain the database. It had no effect. I am going to retrain it now. Do you want a copy of the db file after I train it? ---------------------------------------------------------------------- Comment By: Mark Hammond (mhammond) Date: 2003-10-27 12:38 Message: Logged In: YES user_id=14198 This appears to be a duplicate of https://sourceforge.net/tracker/index.php?func=detail&aid=807217&group_id=61702&atid=498103, which mentions the same error that appears in your log. The only solution I know of at the moment is to go to the "Training" tab, and do a complete re-train. If you could possibly attach a copy of your "default_bayes_database.db" before you do this, I would appreciate it - either mail it directly to me, or attach it here. However, that doesn't explain why you can't use the toolbars. The only reference to the toolbars is "Creating new SpamBayes toolbar to host our buttons", which is what we expect after clobbering outcmd.dat. Are there any messages regarding toolbars in subsequent startups? ---------------------------------------------------------------------- Comment By: William Hughes (w_hughes) Date: 2003-10-27 08:24 Message: Logged In: YES user_id=892918 Toolbar Still Does Not Work...This problem developed while I was running version 6.xx. I installed the latest version avaliable. No change in symptoms. I closed Outlook and deleted the file outlook.dat and rebooted the computer. Symptoms remain the same: It is filtering messages but the toolbar does not work. ---------------------------------------------------------------------- Comment By: William Hughes (w_hughes) Date: 2003-10-25 05:02 Message: Logged In: YES user_id=892918 Here is some more information. SpamBayes is filtering messages. The toolbar does not work. I have tried all the fixets listed including deleting the file outlook.dat. Toolbar still does not work. If there are tests you would like me to run to help, please let me know. w_hughes ---------------------------------------------------------------------- You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=498103&aid=828669&group_id=61702 _______________________________________________ Spambayes-bugs mailing list Spambayes-bugs@python.org http://mail.python.org/mailman/listinfo/spambayes-bugs