1. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
**NO LOG**
2. If step 1 failed then look at https://errors.ubuntu.com/user/ID where
ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine.
Do you find any links to recent problems on that page? If so then please
send the links to us.
**NO LINKS**
I have actually reinstalled ubuntu since I reported this bug, but I started
having the issue again. It just crashed this morning while i was
physically working on it. Screens stayed on, mouse and keyboard were
unresponsive. I performed a hard reboot and ran the command you asked.
Attached is the result.
On Tue, May 26, 2020 at 9:55 PM Daniel van Vugt <1880...@bugs.launchpad.net>
wrote:
> Also if the freeze happens again then immediately after rebooting please
> run:
>
> journalctl -b-1 > prevboot.txt
>
> and attach the resulting text file here.
>
>
> ** Tags added: amdgpu
>
> ** Package changed: xorg (Ubuntu) => xorg-server (Ubuntu)
>
> ** Changed in: xorg-server (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1880728
>
> Title:
> Xorg freeze
>
> Status in xorg-server package in Ubuntu:
> Incomplete
>
> Bug description:
> was logged in through team viewer and got kicked out. when i was able
> to physically access the machine the screens were on, but was not able
> to move the mouse or interact with the computer. performed hard
> reboot to get it back on.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 20.04
> Package: xorg 1:7.7+19ubuntu14
> ProcVersionSignature: Ubuntu 5.4.0-31.35-generic 5.4.34
> Uname: Linux 5.4.0-31-generic x86_64
> ApportVersion: 2.20.11-0ubuntu27
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CasperMD5CheckResult: skip
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Tue May 26 11:24:02 2020
> DistUpgraded: Fresh install
> DistroCodename: focal
> DistroVariant: ubuntu
> ExtraDebuggingInterest: Yes
> GpuHangFrequency: Several times a week
> GpuHangReproducibility: Seems to happen randomly
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Advanced Micro Devices, Inc. [AMD/ATI] Ellesmere [Radeon RX
> 470/480/570/570X/580/580X/590] [1002:67df] (rev c7) (prog-if 00 [VGA
> controller])
> Subsystem: PC Partner Limited / Sapphire Technology Radeon RX 470/480
> [174b:e347]
> InstallationDate: Installed on 2020-05-09 (16 days ago)
> InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64
> (20200423)
> MachineType: Micro-Star International Co., Ltd. MS-7A34
> ProcEnviron:
> PATH=(custom, no user)
> XDG_RUNTIME_DIR=<set>
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-31-generic
> root=UUID=595b2c33-123b-4c4d-be9f-f87ce6ce8733 ro quiet splash vt.handoff=7
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi.bios.date: 07/08/2019
> dmi.bios.vendor: American Megatrends Inc.
> dmi.bios.version: A.LM
> dmi.board.asset.tag: To be filled by O.E.M.
> dmi.board.name: B350 PC MATE(MS-7A34)
> dmi.board.vendor: Micro-Star International Co., Ltd
> dmi.board.version: 2.0
> dmi.chassis.asset.tag: To be filled by O.E.M.
> dmi.chassis.type: 3
> dmi.chassis.vendor: Micro-Star International Co., Ltd.
> dmi.chassis.version: 2.0
> dmi.modalias:
> dmi:bvnAmericanMegatrendsInc.:bvrA.LM:bd07/08/2019:svnMicro-StarInternationalCo.,Ltd.:pnMS-7A34:pvr2.0:rvnMicro-StarInternationalCo.,Ltd:rnB350PCMATE(MS-7A34):rvr2.0:cvnMicro-StarInternationalCo.,Ltd.:ct3:cvr2.0:
> dmi.product.family: To be filled by O.E.M.
> dmi.product.name: MS-7A34
> dmi.product.sku: To be filled by O.E.M.
> dmi.product.version: 2.0
> dmi.sys.vendor: Micro-Star International Co., Ltd.
> version.compiz: compiz N/A
> version.libdrm2: libdrm2 2.4.101-2
> version.libgl1-mesa-dri: libgl1-mesa-dri 20.0.4-2ubuntu1
> version.libgl1-mesa-glx: libgl1-mesa-glx N/A
> version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2
> version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
> version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1
> version.xserver-xorg-video-intel: xserver-xorg-video-intel
> 2:2.99.917+git20200226-1
> version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1880728/+subscriptions
>
** Attachment added: "prevboot.txt"
https://bugs.launchpad.net/bugs/1880728/+attachment/5383580/+files/prevboot.txt
--
You received this bug notification because you are a member of Ubuntu-X,
which is subscribed to xorg-server in Ubuntu.
https://bugs.launchpad.net/bugs/1880728
Title:
Xorg freeze
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/1880728/+subscriptions
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