Public bug reported: My display is not working properly. Ryzen 7, Radeon graphics ASUS Vivobook laptop. Display night light does not work and the HDMI port does not work as evidence. Furthermore, the display commands seem to signify that there is a driver that is not installed. But it was installed automatically and there is not selection that I can make in the additional drivers tab of the software update program.
I reinstalled ubuntu 20.04 LTS to uninstall the graphics driver that had been freezing my computer non-stop in search of a way to get ubuntu bug support (support is not provided when using the driver amd reccomends using). (Screenfreeze bug https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-amdgpu/+bug/1900777) So, there appears to be a driver installed. However, the display is unclaimed. (see below). I switched from gdm3 to lightdm, as that was recommended in someone’s answer but did me no good. I have not switched back. blaise@blaise-VivoBook2:~$ sudo lshw -c video [sudo] password for blaise: *-display UNCLAIMED description: VGA compatible controller product: Renoir vendor: Advanced Micro Devices, Inc. [AMD/ATI] physical id: 0 bus info: pci@0000:03:00.0 version: c2 width: 64 bits clock: 33MHz capabilities: pm pciexpress msi msix vga_controller bus_master cap_list configuration: latency=0 resources: memory:d0000000-dfffffff memory:e0000000-e01fffff ioport:e000(size=256) memory:fe700000-fe77ffff xrandr gives failed to get size of gamma for output default. This proves further evidence to me that the incorrect driver is not being used. Furthermore, the night light function and the HDMI functionality does not work. I spent my whole work day googling for a solution and trying various things yesterday, but the vast majority of solutions recommend installing a driver that has previously given me freezes. I can include all the sites that tI have visited to try and solve this problem upon request (Warning this list exceeds 50). All the help is greatly appreciated. Thanks. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: xorg 1:7.7+19ubuntu14 ProcVersionSignature: Ubuntu 5.4.0-56.62-generic 5.4.73 Uname: Linux 5.4.0-56-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.13 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Wed Dec 2 07:18:40 2020 DistUpgraded: Fresh install DistroCodename: focal DistroVariant: ubuntu DkmsStatus: rtl8821ce, 5.5.2.1, 5.4.0-56-generic, x86_64: installed ExtraDebuggingInterest: Yes, if not too technical GraphicsCard: Advanced Micro Devices, Inc. [AMD/ATI] Renoir [1002:1636] (rev c2) (prog-if 00 [VGA controller]) Subsystem: ASUSTeK Computer Inc. Renoir [1043:1352] InstallationDate: Installed on 2020-12-01 (0 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) MachineType: ASUSTeK COMPUTER INC. VivoBook_ASUSLaptop X513IA_M513IA ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-56-generic root=UUID=9f7c4a34-4508-4d48-9c26-c7bf0045826a ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/05/2020 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: X513IA.300 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: X513IA dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX513IA.300:bd06/05/2020:svnASUSTeKCOMPUTERINC.:pnVivoBook_ASUSLaptopX513IA_M513IA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX513IA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: VivoBook dmi.product.name: VivoBook_ASUSLaptop X513IA_M513IA dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.103+git2011061830.fc479e~oibaf~f version.libgl1-mesa-dri: libgl1-mesa-dri 21.0~git2012010730.688dda~oibaf~f version.libgl1-mesa-glx: libgl1-mesa-glx 21.0~git2012010730.688dda~oibaf~f version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.6 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 ** Affects: xorg (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug focal third-party-packages ubuntu ** Description changed: - - - --- + My display is not working properly. Ryzen 7, Radeon graphics ASUS + Vivobook laptop. Display night light does not work and the HDMI port + does not work as evidence. Furthermore, the display commands seem to + signify that there is a driver that is not installed. But it was + installed automatically and there is not selection that I can make in + the additional drivers tab of the software update program. I reinstalled ubuntu 20.04 LTS to uninstall the graphics driver that had been freezing my computer non-stop in search of a way to get ubuntu bug support (support is not provided when using the driver amd reccomends using). (Screenfreeze bug https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-amdgpu/+bug/1900777) - So, there appears to be a driver installed. However, it is not in the - addition driver that is installed and the display is unclaimed. (see - below). I switched from gdm3 to lightdm, as that was recommended in - someone’s answer but did me no good. + So, there appears to be a driver installed. However, the display is + unclaimed. (see below). I switched from gdm3 to lightdm, as that was + recommended in someone’s answer but did me no good. I have not switched + back. blaise@blaise-VivoBook2:~$ sudo lshw -c video - [sudo] password for blaise: - *-display UNCLAIMED - description: VGA compatible controller - product: Renoir - vendor: Advanced Micro Devices, Inc. [AMD/ATI] - physical id: 0 - bus info: pci@0000:03:00.0 - version: c2 - width: 64 bits - clock: 33MHz - capabilities: pm pciexpress msi msix vga_controller bus_master cap_list - configuration: latency=0 - resources: memory:d0000000-dfffffff memory:e0000000-e01fffff ioport:e000(size=256) memory:fe700000-fe77ffff + [sudo] password for blaise: + *-display UNCLAIMED + description: VGA compatible controller + product: Renoir + vendor: Advanced Micro Devices, Inc. [AMD/ATI] + physical id: 0 + bus info: pci@0000:03:00.0 + version: c2 + width: 64 bits + clock: 33MHz + capabilities: pm pciexpress msi msix vga_controller bus_master cap_list + configuration: latency=0 + resources: memory:d0000000-dfffffff memory:e0000000-e01fffff ioport:e000(size=256) memory:fe700000-fe77ffff xrandr gives failed to get size of gamma for output default. This proves further evidence to me that the incorrect driver is not being used. Furthermore, the night light function and the HDMI functionality does not work. I spent my whole work day googling for a solution and trying various things yesterday, but the vast majority of solutions recommend installing a driver that has previously given me freezes. I can include all the sites that tI have visited to try and solve this problem upon request (Warning this list exceeds 50). All the help is greatly appreciated. Thanks. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: xorg 1:7.7+19ubuntu14 ProcVersionSignature: Ubuntu 5.4.0-56.62-generic 5.4.73 Uname: Linux 5.4.0-56-generic x86_64 ApportVersion: 2.20.11-0ubuntu27.13 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Wed Dec 2 07:18:40 2020 DistUpgraded: Fresh install DistroCodename: focal DistroVariant: ubuntu DkmsStatus: rtl8821ce, 5.5.2.1, 5.4.0-56-generic, x86_64: installed ExtraDebuggingInterest: Yes, if not too technical GraphicsCard: - Advanced Micro Devices, Inc. [AMD/ATI] Renoir [1002:1636] (rev c2) (prog-if 00 [VGA controller]) - Subsystem: ASUSTeK Computer Inc. Renoir [1043:1352] + Advanced Micro Devices, Inc. [AMD/ATI] Renoir [1002:1636] (rev c2) (prog-if 00 [VGA controller]) + Subsystem: ASUSTeK Computer Inc. Renoir [1043:1352] InstallationDate: Installed on 2020-12-01 (0 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423) MachineType: ASUSTeK COMPUTER INC. VivoBook_ASUSLaptop X513IA_M513IA ProcEnviron: - LANGUAGE=en_US - PATH=(custom, no user) - XDG_RUNTIME_DIR=<set> - LANG=en_US.UTF-8 - SHELL=/bin/bash + LANGUAGE=en_US + PATH=(custom, no user) + XDG_RUNTIME_DIR=<set> + LANG=en_US.UTF-8 + SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-56-generic root=UUID=9f7c4a34-4508-4d48-9c26-c7bf0045826a ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 06/05/2020 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: X513IA.300 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: X513IA dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX513IA.300:bd06/05/2020:svnASUSTeKCOMPUTERINC.:pnVivoBook_ASUSLaptopX513IA_M513IA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX513IA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: VivoBook dmi.product.name: VivoBook_ASUSLaptop X513IA_M513IA dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.103+git2011061830.fc479e~oibaf~f version.libgl1-mesa-dri: libgl1-mesa-dri 21.0~git2012010730.688dda~oibaf~f version.libgl1-mesa-glx: libgl1-mesa-glx 21.0~git2012010730.688dda~oibaf~f version.xserver-xorg-core: xserver-xorg-core 2:1.20.8-2ubuntu2.6 version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-1 version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20200226-1 version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.16-1 -- You received this bug notification because you are a member of Ubuntu-X, which is subscribed to xorg in Ubuntu. https://bugs.launchpad.net/bugs/1906525 Title: Display + HDMI not working properly. I suspect the automatically installed driver. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1906525/+subscriptions _______________________________________________ Mailing list: https://launchpad.net/~ubuntu-x-swat Post to : ubuntu-x-swat@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-x-swat More help : https://help.launchpad.net/ListHelp
