Vaultoro security guidelines
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Important announcement 30/07/2018
Dear Vaultorian,
On July 29th an unauthorized user gained access to our third party customer
support system. You are receiving this notification because, according to our
records, you have submitted at least one email to supp...@vaultoro.com
Although the incident has been fully contained, it is possible that the
unauthorized user gained access to the email address you used to get in touch
with our support team, as well as the content of the email request. If you have
received an email from Vaultoro in the last 48hs, please ignore it and report
it to secur...@vaultoro.com
Is my Vaultoro account safe?
Yes it is.
This incident affected our third party ticketing system exclusively. Our data
base, and any user personal data in your Vaultoro account, such as financial,
password or personal documentation has not been affected.
How could I be affected by this incident?
The unauthorized user could potentially email you pretending to be us to try to
gather your Vaultoro credentials using deceptive emails and websites.
What can I do to prevent this from happening?
* If you have previously fallen for a phishing email, please immediately change
your account password. Set up two-factor authentication on your Vaultoro
account
* If you receive a suspicious email containing a link or attachments, do not
click the link or open the attachments.
* Vaultoro will never send you an email with a link asking you to enter your
credentials if you didn’t request it.
* If you are not sure whether an email is legitimate, please do not hesitate to
ask us. You can reach us at secur...@vaultoro.com
What are you doing to prevent this from happening again?
We are adopting a new ticketing system with better security features, as well
as establishing a security protocol for third party applications that meet
Vaultoro’s security standards.
Further questions / concerns?
Our Data Protection Officer is always available for any open questions you may
have at secur...@vaultoro.com
Thank you for the support,
Vaultoro Team.
============================================================
Thank you so much for your support!
We look forward to hearing your
thoughts and ideas!
Joshua Scigala
** (http://www.twitter.com/vaultoro)
** (http://www.facebook.com/vaultoro)
** (https://www.linkedin.com/company/vaultoro)
Copyright © Vaultoro 2017 All rights reserved.
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