On Monday 07 February 2005 01:56 am, Jeff Koch wrote: > Hi Paul: > > We've tried that and found that most users either ignore the email, think > it's a phishing attempt or don't know how to change the frequency with > which their Outlook Express pops in.
I agree with Paul here..
you should send out the email, and give them a URL with some screenshots with
little pointers and circles (and of course, a default windows XP theme) that
walks them through how to do it.
Repeat this email every week for a month, and then start blocking accounts who
are abusing. Also, you may want to update your AUP to say that checking your
pop email more than once every 10 minutes is a violation, notify your
customers about it, and implement the policy.
Applying a technical solution to an administrative problem is always a lot
more work than simply applying the iron fist.
-Jeremy
--
Jeremy Kitchen ++ Systems Administrator ++ Inter7 Internet Technologies, Inc.
[EMAIL PROTECTED] ++ www.inter7.com ++ 866.528.3530 ++ 815.776.9465 int'l
kitchen @ #qmail #gentoo on EFnet IRC ++ scriptkitchen.com/qmail
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