Keith, for future issues, to do a re-boot on the IPhone eight, you muss:
quickly press the volume up and release, then the volume down and release. then
press the power button for about 25 seconds.
HTH
Marie
From: 'Kramlinger, Keith G., M.D.' via VIPhone
Sent: Saturday, February 16, 2019 8:02 PM
To: viphone@googlegroups.com
Subject: Re: [EXTERNAL] Re: Newly dead iPhone 8. What are the best next steps?
thanks, Donna. A new charging cable did the trick. I would not have thought of
that without your suggestion. You saved the day! Best, Keith
On Feb 16, 2019, at 6:39 PM, Donna <merma...@bellsouth.net> wrote:
I would suggest trying a different charging cable. Let the phone charge for
20-30 minutes before checking to see if it is charging. If this doesn’t work,
then I suggest taking the phone somewhere where a diagnostic testing can be
preformed.
Donna
take it to an apple store, and they will run some diagnostics.
Dave.
From: 'Kramlinger, Keith G., M.D.' via VIPhone
Sent: Sunday, February 17, 2019 12:23 AM
To: viphone@googlegroups.com
Subject: Newly dead iPhone 8. What are the best next steps?
Hi,
I’m trying to help my teenage daughter with a new problem.
Her iPhone 8 worked fine early this afternoon. She set it aside after
locking it. When trying to turn it on later, it was dead. No response. She
plugged it in to a wall charger, and nothing happened; usually, she gets some
response at this point. She is pretty sure there was good charge on the phone
when she locked it.
We have tried holding down the power and home buttons for 12 seconds
several different times, but no joy. The phone didn’t charge when attached to
the charger for several hours.
What would be good next steps?
Thanks in advance for all suggestions. Keith
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