I would ask for a supervisor th get involved. another thing I would is to go to the media Betty emmons ----- Original Message ----- From: Sieghard Weitzel To: viphone@googlegroups.com Sent: Friday, August 02, 2013 1:09 AM Subject: Bad experience with iTunes Store support regarding app refund
Hello List, Requesting a refund for an app which turns out not to work with Voiceover has come up a few times and the iTunes Store support email has been posted in connection with that. So I thought I post my recent experience with contacting iTunes Store support via their email. I had bought a couple of package tracking apps in order to find out which one I liked best. I have been using Track This which is awesome, but I am in Canada and for some reason they don't support Purolator and CanPar which are both major carriers here. I contacted Track This support twice and never received a reply. Anyhow, back to iTunes Store support. I provided all the information including order numbers, purchase date, my Apple Id etc. I explained how I really enjoyed my iPhone and the fantastic accessibility, but that unfortunately these two apps I purchased were not voiceover friendly and there was no Light version offered which I could have tried first. I also mentioned that I contacted both developers and after almost a week had not received a reply. In short, I was friendly, explained everything and even waited to see if the developers would reply to see if they were willing to make Voiceover improvements. I received a prompt reply in which the agent explained that all app sales are final, but that given the situation they would refund me the $6.72 or whatever it was for the 2 apps. However, she also continued to give me links as to their terms and conditions and said that this was a one-time curtocy and that in the future they could not provide any more refunds and that it was up to me to make sure I didn't turn on one-click ordering and accidently purchase apps or read the app description to be sure it was what I wanted. It was strange because all of this gave me the impression this person did not at all get the point about Voiceover and all that, but on the other hand she said they would give me a refund given the situation. According to what she said I should see the refund back on my account within 48 hours and since both apps were purchased using store credit it would come back as store credit. This is now 2 weeks ago and I replied twice to the initial message to explain that I still had not received the credit and I am getting no more replies. I guess what I want to say here is that those who have done this and received refunds are lucky, but it appears one should definitely not count on getting a refund even if an app turns out not to work with Voiceover. I certainly will not buy an app again thinking I might as well try it because if it doesn't work I can always ask for a refund. Regards, Sieghard -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the "VIPhone" Google Group. Post a new message to VIPhone by emailing viphone@googlegroups.com. Search and view the VIPhone archives by visiting http://www.mail-archive.com/viphone@googlegroups.com/. Reach the VIPhone owner and moderators by emailing viphone+ow...@googlegroups.com. Unsubscribe and leave VIPhone by emailing viphone+unsubscr...@googlegroups.com. More VIPhone group options can be found by visiting http://groups.google.com/group/viphone?hl=en. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
