On 11/5/07, Kai Blin <[EMAIL PROTECTED]> wrote: > On Monday 05 November 2007 06:12:42 Chris Morgan wrote: > > > I agree that this isn't something that should continue. Kicking should > > be reserved for people being disruptive. There is no reason to be > > anything other than polite to users asking for help. > > How much time do you spend in #winehq? I know I don't spend much time there, > but I know it's a thankless job. four out of five people who ask for help > there seem to > a) expect you to drop everything you're doing to help them > b) insult the person trying to help if the suggestion doesn't work > c) threaten to go back to windows and expect you care. > d) leave before you get around to answer >
I've spent a ton of time on #winehq helping users. Not so much time in the last few years though. I like Vitaliy and I think he is a smart guy. I was the one that suggested he use Vitamin as his nick. What I don't like is that he takes his frustration out on users looking for help. User support is inherently difficult, users are typically not knowledgeable, hence their reason for asking for support. I just don't want to see people being kicked/banned because they are having trouble understanding or because they are resistant to taking actions that have been suggested. If its frustrating to help users, take a break from it. If there are repetitive questions lets work on sharpening up the faq. There are other routes to take beyond escalating things verbally or kicking/banning people from the channel. > > Allowing this kind of behavior to continue reflects poorly on us as a > > community. > > This is true, I'm not going to argue about that. However, I think your > conclusion is wrong. > If the general consensus is that we'd rather have Vitamin helping and we are ok with his behaviour then I'll support that. I'm just explaining my position on the matter. Chris