On 20 January 2011 11:54, Tom Rymes <try...@rymes.com> wrote: > I don't know of a way to do that, but I can say that, as a caller, it is > highly annoying. Your agents ought to be able to do that themselves, no? >
Exactly, otherwise you are losing first chance to make the call "different" from the other ones where caller feel like they are talking with machines. Simple "Hello, it's X, how is your day today sir" (and given it's a bit different every day) can change they way the call is going to go...
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