On Thu, 20 Jan 2011, Danny Nicholas wrote:
All Asterisk prompts are configurable with a little legwork. Simply use
the CLI to see what is playing at the point you want to change, then set
up this little ditty to override it. Say you wanted to record the
“canned” tt-weasels prompt (“Weasels have eaten our phone system”).
This 3-liner lets you re-record it.
- exten => 999,1,answer
- exten => 999,n,record(tt-weasels.gsm)
- exten => 999,n,hangup
If you are using a codec other than gsm you would replace gsm with wav,
slin, etc.
Another technique is to fiddle with the LANGUAGE channel variable. For
example (off the top of my head):
exten = s,n, set(CHANNEL(language)=mike)
exten = s,n, playback(agent-intro)
...
Then, record /var/lib/asterisk/sounds/agent-intro.wav to be something
generic like "Hi. I don't know what my name is, but your call is
exceedingly valuable to us" and
/var/lib/asterisk/sounds/mike/agent-intro.wav to be something more
specific like "Hi. My name is Mike and I specialize in sounding sincere
even when I really don't care. I am extremely sorry you have to wait these
brief moments until I am able to provide you with exceptional service
today or tomorrow depending on the length of our call queue, you know?"
--
Thanks in advance,
-------------------------------------------------------------------------
Steve Edwards sedwa...@sedwards.com Voice: +1-760-468-3867 PST
Newline Fax: +1-760-731-3000
--
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