On Tue, Jul 25, 2023 at 6:06 PM Carlos Chavez <cur...@telecomab.mx> wrote:
> Does anyone know if Chanspy can be used with local channels? Since > agents on queues need to use local channels like Local/XXXX@from-queue/n > to make sure that all of their registered extensions ring we are now > having a problem trying to use ChanSpy to listen to calls. Since we do > not know if the agent is on their desk phone or a softphone (which use > different identifiers) we cannot set a common rule like > ChanSpy(PJSIP/XXXX). Queuemetrics registers agent extensions as: > Local/XXXX@from-queue but if I try to listen on that channel I get no > audio. Am I missing a parameter or is chanspy simply unable to use > Local channels? > ChanSpy works on any channel. You'd need to provide more information and detail to determine what is wrong. -- Joshua C. Colp Asterisk Project Lead Sangoma Technologies Check us out at www.sangoma.com and www.asterisk.org
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