Does anyone know if Chanspy can be used with local channels? Since
agents on queues need to use local channels like Local/XXXX@from-queue/n
to make sure that all of their registered extensions ring we are now
having a problem trying to use ChanSpy to listen to calls. Since we do
not know if the agent is on their desk phone or a softphone (which use
different identifiers) we cannot set a common rule like
ChanSpy(PJSIP/XXXX). Queuemetrics registers agent extensions as:
Local/XXXX@from-queue but if I try to listen on that channel I get no
audio. Am I missing a parameter or is chanspy simply unable to use
Local channels?
--
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez
+52 (55)8116-9161
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