I'd recommend Jira:

http://www.atlassian.com/software/jira/

We use it primarily for software projects and bug tracking, but it can
easily be configured as a helpdesk application, and still be used for other
things.  Very configurable, easy to setup and maintain and they have reduced
pricing for non-profits and government institutions.  I'm not sure about HR
applications, though.

____________________________________________
Adam Wead
Systems and Digital Collections Librarian
Rock and Roll Hall of Fame and Museum


On Tue, Jul 19, 2011 at 10:22 AM, Robert Heller <hel...@deepsoft.com> wrote:

> At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list <centos@centos.org>
> wrote:
>
> >
> > Hi all, sorry for being OT but would any of you recommend a ticketing
> system?
> > We'd like something pretty comprehensive to cover helpdesk and HR stuff
> as
> > well as software bugs/requests. There seems to be a million variations
> > out there.
>
>
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