Le jeudi 27 mars 2008 à 10:30 -0700, steve a écrit : > Yes, > > The information about returns and defects etc needs to be shared. First, > however, it needs to be established or estimated. I haven’t seen a single > number from anybody on the demand rate for batteries or LCD or back covers. > > Anyone care to guess? >
We provide many mobile DECT phones, and few GSM to very small companies (1-10 ppl) and few bigs (100+). Majors returns are about batteries, nearly 1:1 ratio if customer keep it's device for more than 2years. Second, we have to provide accessories (screen protectors, chargers, holster, sync cable, ...). Third we get few defect (Dead on arrival or misused like falling, got in water, broken LCD and some recall / updates from the manufacturer) and we can fix or change for a new. My guess : - at least 30% batteries in stock, people didn't want to wait to have it changed - get 10-20% accessories and chargers - then a 1-5% for repairs, I think it's the less valued. At least for business customers (most of our market), you'd better have few Freerunner in stock to make a 1:1 change and get an happy customer. You can make the repair in lab then resell the device as reconditioned one. Hope it helps. -- Alexandre _______________________________________________ Openmoko community mailing list community@lists.openmoko.org http://lists.openmoko.org/mailman/listinfo/community