Le Thu, 01 Sep 2011 23:07:03 +0200 MoYo <m...@indepnet.net> a écrit:
>Le 01/09/2011 22:54, David DURIEUX a écrit : >> Le Thu, 01 Sep 2011 22:32:34 +0200 >> MoYo<m...@indepnet.net> a écrit: >> >>> Hi, >>> >>> We are working on templates for tickets in order to set mandatories, >>> hidden and predefined fields. >>> We have two choices to implement that : >>> - Permit to choose a template on ticket creation. >>> - Link templates to ticket's categories. Selecting a category will >>> load the template. >>> >>> What do you think about these 2 options ? >>> >>> Regards >>> >>> Julien >>> >> "Permit to choose a template on ticket creation" seems to be the best >> choice and will set a category. Think we can have many templates for >> a category that can be managed by a template dropdown. > >Could you give us an example of several templates per category. > >Thks > yes of course, if you have few categories : * hardware ** server ** computer ** monitor * software ** office (with word, excel, emails) ** Operating system ** SAP Perhaps in category computer, you can have 2 templates like : * can't power on * crash David ++ _______________________________________________ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev
