> Confusion?? .....seems pretty clear what is going on.....he called > and explained the situation, you told him he was screwed. . .
I'm sure that Steve did not speak with Kevin directly. That would be very unlikely. It's evident that his complaint was not escalated to Kevin's level -- whether this lack of escalation is _itself_ because of direct orders to the contrary is another issue. We've all been in customer service situations where, when a manager is finally summoned, what at first sounded like corporate "gospel" from a lazy, self-protective, or underinformed first-level support person is promptly overridden. I have not seen any evidence that Kevin is the kind to tell people they're "screwed." --Sandy ------------------------------------ Sanford Whiteman, Chief Technologist Broadleaf Systems, a division of Cypress Integrated Systems, Inc. e-mail: [EMAIL PROTECTED] SpamAssassin plugs into Declude! http://www.imprimia.com/products/software/freeutils/SPAMC32/download/release/ Defuse Dictionary Attacks: Turn Exchange or IMail mailboxes into IMail Aliases! http://www.imprimia.com/products/software/freeutils/exchange2aliases/download/release/ http://www.imprimia.com/products/software/freeutils/ldap2aliases/download/release/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
