I use Bezeq for my infrastructure and Bezeq Beinleumi for my ISP. Every hour or two my internet connection is disconnected. It will remain so until I unplug the modem and plug it back in. Connected to the modem is a D-Link DIR-320 router, which connects my Ubuntu machine via cable and various other devices (laptop, Nook, Android phone) via wireless.
Yesterday I called Bezeq Beineumi about the issue, as I've been told by both companies that when the modem's DSL light is lit that the problem is with the ISP. The woman who answered (Galit) informed me that she shows 4 disconnects that day (this was at about 14:00) and that 4 disconnects in a day is considered valid (תקין). Is this really considered valid in the industry? Have things really gotten this bad for consumers? She furthermore insisted that the problem is not with Bezeq Beinleumi but rather with Bezeq, despite the DSL lights. We got a Bezeq technician on the line (Alex) who could not help us diagnose the issue because there was no Windows machine to connect directly to the modem. However, he agreed to send a technician here tomorrow. Unfortunately, I won't be here (my wife will meet the technician) so I suspect that if this intermittent issue does not appear during that time then nothing will get fixed. Is 4 disconnects per half-day really considered acceptable now? Other than the DSL light, can I diagnose problems myself? How? How can I diagnose a bad modem on a home Linux machine? If when the internet is 'down', if I can still access the router's web control panel is that a sign that the router is not to blame? Might the router be to blame, even though a modem reset resolves the issue and even though I can still access the router when the internet is down? Thanks. -- Dotan Cohen http://gibberish.co.il http://what-is-what.com _______________________________________________ Linux-il mailing list Linux-il@cs.huji.ac.il http://mailman.cs.huji.ac.il/mailman/listinfo/linux-il