Hi Stefano, yes, also this should work. The connection between CustomerUsers and Customer(Companie)s is via the CustomerID.
Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Mobile Kommunikation und transparente Prozesse - Mit der OTRS Business Solution™ Managed 5 schnell und ohne eigene IT-Ressourcen starten - Jetzt neue Features entdecken und bestellen https://www.otrs.com/neu-in-otrs-business-solution-5-mobile-kommunikation-transparente-prozesse/?lang=de > Am 10.03.2016 um 10:05 schrieb Finetti, Stefano > <sfine...@lynx-international.com>: > > Thanks a lot Martin, I'd like to extend the question a bit while I'm > configuring the second backend for the Companies. > > Can I use two different company backends but just one Customer User? In other > words, since the other backend I'd like to use does not contain informations > on people but only on companies, I'd like to maintain users on the OTRS DB > while reading company informations on the external DB (which is updated > automatically from other sources and it is generally updated more often than > OTRS one). > > Is it possible an approach like this? > > Thanks again > Stefano > > > 2016-03-10 9:33 GMT+01:00 Martin Gruner <martin.gru...@otrs.com>: > Hi Stefano, > > yes, you can do that. > > Martin Gruner > Team Lead R&D > > OTRS AG > Bahnhofplatz 1a > 94315 Straubing > > T: +49 (0)6172 681988 0 > F: +49 (0)9421 56818 18 > I: www.otrs.com/ > > Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: > DE256610065 > Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann > (Vorsitzender), Christopher Kuhn, Sabine Riedel > > Mobile Kommunikation und transparente Prozesse - Mit der OTRS Business > Solution™ Managed 5 schnell und ohne eigene IT-Ressourcen starten - Jetzt > neue Features entdecken und bestellen > https://www.otrs.com/neu-in-otrs-business-solution-5-mobile-kommunikation-transparente-prozesse/?lang=de > > > Am 09.03.2016 um 14:58 schrieb Finetti, Stefano > > <sfine...@lynx-international.com>: > > > > Hi, > > I know that OTRS supports mutiple backends for Customer Users (mapping them > > on Config.pm). Is this valid also for Customer Company? > > > > So to speak, can I put into Config.pm > > > > $Self->{CustomerCompany} = { > > Params => { > > ...... > > > > and > > > > $Self->{CustomerCompany1} = { > > Params => { > > ..... > > > > etc. etc.? > > > > Thanks > > > > -- > > Lynx International Srl > > Stefano Finetti > > http://www.lynx-international.com > > > > Lynx International Srl is a part of AXED Group > > Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina > > > > > > This e-mail and any files transmitted contain documentation which is highly > > confidential and intended solely for the use of the individual or entity to > > whom they are addressed. All written data and other information in the > > documentation is and shall remain the property of the disclosing party. If > > you are not the intended recipient you are hereby formally notified that > > any disclosure, dissemination, forwarding, storing, copying or use of any > > of the information is strictly prohibited and will be legally pursued. If > > you received this in error, please contact the sender and destroy the > > documentation including deletion of the same from any computer. Thank > > you.--------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > -- > Lynx International Srl > Stefano Finetti > http://www.lynx-international.com > > Lynx International Srl is a part of AXED Group > Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina > > > This e-mail and any files transmitted contain documentation which is highly > confidential and intended solely for the use of the individual or entity to > whom they are addressed. All written data and other information in the > documentation is and shall remain the property of the disclosing party. If > you are not the intended recipient you are hereby formally notified that any > disclosure, dissemination, forwarding, storing, copying or use of any of the > information is strictly prohibited and will be legally pursued. If you > received this in error, please contact the sender and destroy the > documentation including deletion of the same from any computer. Thank > you.--------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
