Hi all,My OTRS doesn't behave like documented. In documentation it says, that the default setting for a new search is to only search "not archived" tickets. In my system it defaults to "all tickets".
I wanted to change this behavior to search only "not archived" tickets. But I can't find the value to use in "Ticket::Frontend::AgentTicketSearch###Defaults###SearchInArchive". Does it depend on the localization of OTRS? My installation is in German.
As workaround I set the default search criteria to only search the last 1 year, but in this setup people keep searching full-text through a lot of tickets. Which leads to high load on the server and bad experience for the rest of the users.
Thanks in advance Patrick -- Steinbeis Transferzentrum Softwaretechnik Patrick Banholzer www.stz-softwaretechnik.de Entennest 2 73730 Esslingen STZ-Leiter: Prof. Dr. Joachim Goll Zentrale: Steinbeis GmbH & Co. KG für Technologietransfer Geschäftsführung/Management Board: Prof. Dr. Michael Auer (Vorsitz/Chair), Dipl.-Kfm. Manfred Mattulat Registergericht Stuttgart, HRA 12 480 Komplementär: Steinbeis-Verwaltungs-GmbH, Registergericht Stuttgart HRB 18 715 USt-IdNr. DE 190606404
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