The query " SELECT preferences_value FROM user_preferences where preferences_key='UserEmail' " don't returned root@localhost, just true emails accounts.
There is no account associated with the root@localhost Here the file contents of the "/ opt / otrs / var / cron / aaa_base": *# Who gets the cron emails?* *MAILTO="root@localhost"* What does the file "/ opt / otrs / var / cron / aaa_base"? Thank you 2016-03-29 15:06 GMT-03:00 Leonardo Certuche < leonardo.certu...@itconsultores.com.co>: > What about for the rest of the users? > > SELECT preferences_value FROM user_preferences where > preferences_key='UserEmail' > > Is there any root@localhost associated with any of your users? > > Also check the contents of the file /opt/otrs/var/cron/aaa_base > > > On 29 March 2016 at 12:51, Davi Albergaria <davialberga...@gmail.com> > wrote: > >> Hi Leonardo. >> >> This query returned my email: >> >> [image: Imagem inline 2] >> >> 2016-03-29 14:46 GMT-03:00 Leonardo Certuche < >> leonardo.certu...@itconsultores.com.co>: >> >>> Hello Davi, >>> >>> Quick question: If you go to Admin -> SQL Box and run the following >>> query, what's the result? >>> >>> SELECT preferences_value FROM user_preferences where >>> preferences_key='UserEmail' and user_id=1 >>> >>> In case the result is an invalid email address, that could be the cause >>> of those "the message cannot be delivered to root @ localhost" messages. >>> >>> On 29 March 2016 at 06:24, Davi Albergaria <davialberga...@gmail.com> >>> wrote: >>> >>>> Hi, >>>> >>>> I reported the error "error on the Scheduler Daemon: Fethmail"- >>>> http://bugs.otrs.org/show_bug.cgi?id=11951 >>>> <http://www.microsofttranslator.com/bv.aspx?from=&to=en&a=http://bugs.otrs.org/show_bug.cgi?id=11951> >>>> . >>>> >>>> The error is constant being very critical because it compromises the >>>> use. >>>> >>>> -- >>>> Atenciosamente, >>>> Davi Albergaria >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> >> -- >> Atenciosamente, >> Davi Albergaria >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Atenciosamente, Davi Albergaria
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