Well the comment says "Who gets the cron emails?" So you have a hint right there. Why don't you edit that file, replace root@localhost for a valid email address and see if the error stops being written on the log? To make that change count, you should run
/opt/otrs/bin/Cron.sh restart otrs After editing that file. To double check that the change was made, you can run crontab -u otrs -l | grep MAILTO And see if the new email is being shown. On 29 March 2016 at 13:19, Davi Albergaria <davialberga...@gmail.com> wrote: > The query > " > SELECT preferences_value FROM user_preferences where > preferences_key='UserEmail' > " don't returned root@localhost, just true emails accounts. > > There is no account associated with the root@localhost > > Here the file contents of the "/ opt / otrs / var / cron / aaa_base": > > *# Who gets the cron emails?* > *MAILTO="root@localhost"* > > What does the file "/ opt / otrs / var / cron / aaa_base"? > > Thank you > > > 2016-03-29 15:06 GMT-03:00 Leonardo Certuche < > leonardo.certu...@itconsultores.com.co>: > >> What about for the rest of the users? >> >> SELECT preferences_value FROM user_preferences where >> preferences_key='UserEmail' >> >> Is there any root@localhost associated with any of your users? >> >> Also check the contents of the file /opt/otrs/var/cron/aaa_base >> >> >> On 29 March 2016 at 12:51, Davi Albergaria <davialberga...@gmail.com> >> wrote: >> >>> Hi Leonardo. >>> >>> This query returned my email: >>> >>> [image: Imagem inline 2] >>> >>> 2016-03-29 14:46 GMT-03:00 Leonardo Certuche < >>> leonardo.certu...@itconsultores.com.co>: >>> >>>> Hello Davi, >>>> >>>> Quick question: If you go to Admin -> SQL Box and run the following >>>> query, what's the result? >>>> >>>> SELECT preferences_value FROM user_preferences where >>>> preferences_key='UserEmail' and user_id=1 >>>> >>>> In case the result is an invalid email address, that could be the cause >>>> of those "the message cannot be delivered to root @ localhost" >>>> messages. >>>> >>>> On 29 March 2016 at 06:24, Davi Albergaria <davialberga...@gmail.com> >>>> wrote: >>>> >>>>> Hi, >>>>> >>>>> I reported the error "error on the Scheduler Daemon: Fethmail"- >>>>> http://bugs.otrs.org/show_bug.cgi?id=11951 >>>>> <http://www.microsofttranslator.com/bv.aspx?from=&to=en&a=http://bugs.otrs.org/show_bug.cgi?id=11951> >>>>> . >>>>> >>>>> The error is constant being very critical because it compromises the >>>>> use. >>>>> >>>>> -- >>>>> Atenciosamente, >>>>> Davi Albergaria >>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> >>> -- >>> Atenciosamente, >>> Davi Albergaria >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > Atenciosamente, > Davi Albergaria > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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