Hello, I have seen that when I try an upgrade in a system with few resources and the update process times out. Then the only way to fix is installing the missing packages one by one.
Regards. 2016-04-06 2:52 GMT-06:00 BIRO Zoltan <zoltan.b...@amaris.com>: > Dear All, > > > > I tried to update our OTRS system from 5.0.7 to 5.0.9. > > Helpdesk upgrade looks fine. When I upgrade the ITSM bundle package it’s > started up and finished the upgrade process and shows the following in > package manager: > > FAQ 5.0.2 OTRS AG The FAQ/knowledge base. installed Uninstall Reinstall > > GeneralCatalog *5.0.9* OTRS AG The General Catalog package. installed > Uninstall > > ImportExport *5.0.9* OTRS AG The ImportExport package. installed > Uninstall > > ITSM *5.0.9* OTRS AG The OTRS::ITSM bundle package. installed Uninstall > > ITSMChangeManagement *5.0.7 *OTRS AG The OTRS::ITSM Change Management > package. installed Uninstall Reinstall > > ITSMConfigurationManagement *5.0.7* OTRS AG The OTRS::ITSM > Configuration Management package. installed Uninstall Reinstall > > ITSMCore *5.0.7* OTRS AG The OTRS::ITSM Core package. installed > Uninstall Reinstall > > ITSMIncidentProblemManagement *5.0.7* OTRS AG The OTRS::ITSM Incident > and Problem Management package. installed Uninstall Reinstall > > ITSMServiceLevelManagement *5.0.7* OTRS AG The OTRS::ITSM Service Level > Management package. installed Uninstall Reinstall > > SystemMonitoring 5.0.1 OTRS AG Basic mail interface to System Monitoring > Suites. Al... installed Uninstall Reinstall > > > > Is there any reason why is it shows the 5.0.7 versions for ITSM packages? > And all of these packages are red in Package Manager and no upgrade option > to 5.0.9… > > > > Anyway, I tried the version 4.0.14 to 5.0.9 and the result is almost the > same. GeneralCatalog,ImportExport and ITSM bundle 5.0.9 and the rests are > 4.0.14. > > > > If I uninstall all the 5.0.7 packages and install the 5.0.9 is it causes > any kind of lost of data? > > > > Cheers! > > Zoltan > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alv...@gridshield.net
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