Hello everyone,
I used to add custom menu buttons in Frontend::Agent::Ticket::MenuModule to
prefill AgentTicketNote since OTRS 3.0 until 3.3 with URL encoded HTML content,
the method is explained here:
http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/
Now after upgrading to OTRS 4 and finally 5.0.9 on a test system I replaced
TicketID=$QData{"TicketID"} with TicketID=[% Data.TicketID | html %] and now
the encoded html part gets encoded but does not get interpreted, it stays an
html text, here is my config (URL shortened).
<ConfigItem Name="Ticket::Frontend::MenuModule###421-Support-Escalation"
Required="0" Valid="1">
<Description Translatable="1">Test Menu</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Ticket::MenuModule</SubGroup>
<Setting>
<Hash>
<Item
Key="Module">Kernel::Output::HTML::TicketMenu::Generic</Item>
<Item Key="Name">Support Escalation</Item>
<Item Key="Description" Translatable="1">Escalate Isssue to
HQ</Item>
<Item Key="Action">AgentTicketNote</Item>
<Item
Key="Group">rw:support.all;rw:support.us;rw:support.apac</Item>
<Item Key="Link">Action=AgentTicketNote;TicketID=[%
Data.TicketID | html
%];DynamicField_TicketFreeText3=Yes;Subject=Test+Menu;Body=%3Cspan+style%3D%22font-size%3A18px%3B%22%3ETest+Module</Item>
<Item Key="PopupType">TicketAction</Item>
</Hash>
</Setting>
</ConfigItem>
I thought this would be a good opportunity to use the Note-Template feature, so
I altered the Link by using "StandardTemplateID" like this:
<Item Key="Link">Action=AgentTicketNote;TicketID=[%
Data.TicketID | html
%];DynamicField_TicketFreeText3=Yes;Subject=Test+Menu;StandardTemplateID=56
Now the correct template is selected but the body is not filled with text.
? Please if someone could help me achieving the same as I had until OTRS 3.3 it
would enable us to upgrade to the new OTRS version. Thanks in advance!
Regards,
Rick
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