Hi, 22.04.2016 11:30 - Rick Heisterhagen schrieb: > I used to add custom menu buttons in > Frontend::Agent::Ticket::MenuModule to prefill AgentTicketNote since > OTRS 3.0 until 3.3 with URL encoded HTML content, the method is explained > here: [1]http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/
I use this for new tickets only. For the note I use the OTRS5 integraded feature Template for notes. You create a template - type note and voila. You can use more than one :) best regards -- Florian [1] http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/
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