There may be an email generated to OTRS with the same ticket number in subject. I think its possible to disable this feature in SysConfig Best Regards, Sujeeva Tissaarachchi
From: claude <pref-o...@haute-garonne.gouv.fr> To: User questions and discussions about OTRS. <otrs@otrs.org> Sent: Thursday, 28 April 2016, 12:30 Subject: [otrs] Ticket re-opened by system Hi, For one ticket, every night it's re-open by system. I close it and then the next night, I have this lines are in history : Lock Ticket verrouillé. - root@localhost (Administrateur princ[..]) 26.04.2016 00:10:04 Misc Reset of unlock time. - root@localhost (Administrateur princ[..]) 26.04.2016 00:10:04 StateUpdate Avant : "closed successful" Après : "open" - root@localhost (Administrateur princ[..]) 26.04.2016 00:10:04 I do not know where to look If someone had an idea ? Thanks and regards Claude --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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