Thanks but it's the same ticket. I close it and it's re-opened every night
-------- Message original --------
*Sujet: *[INTERNET] Re: [otrs] Ticket re-opened by system
*De : *Sujeeva Tissaarachchi <sujeev...@yahoo.com>
*Pour : *User questions and discussions about OTRS. <otrs@otrs.org>,
pref-o...@haute-garonne.gouv.fr <pref-o...@haute-garonne.gouv.fr>
*Date : *28/04/2016 09:39
There may be an email generated to OTRS with the same ticket number in
subject. I think its possible to disable this feature in SysConfig
Best Regards,
Sujeeva Tissaarachchi
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*From:* claude <pref-o...@haute-garonne.gouv.fr>
*To:* User questions and discussions about OTRS. <otrs@otrs.org>
*Sent:* Thursday, 28 April 2016, 12:30
*Subject:* [otrs] Ticket re-opened by system
Hi,
For one ticket, every night it's re-open by system. I close it and then
the next night, I have this lines are in history :
Lock Ticket verrouillé. - root@localhost <mailto:root@localhost>
(Administrateur
princ[..]) 26.04.2016 00:10:04
Misc Reset of unlock time. - root@localhost
<mailto:root@localhost> (Administrateur
princ[..]) 26.04.2016 00:10:04
StateUpdate Avant : "closed successful" Après : "open" -
root@localhost <mailto:root@localhost> (Administrateur princ[..])
26.04.2016 00:10:04
I do not know where to look
If someone had an idea ?
Thanks and regards
Claude
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