Rose; Could you provide additional detail about your situation? What version of OTRS are you running? Do you have any custom events configured? Does only one agent get multiple notifications, or do all your agents get multiple notifications? How are you changing the owner of the ticket?
Have you looked at the ticket history? My ticket history shows all the notifications that are sent. Dominic L. Hilsbos, MBA, CSDA Director – Information Technology Perform Air International Inc. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rose Dowson Sent: Friday, April 29, 2016 7:43 AM To: User questions and discussions about OTRS. Subject: [otrs] OTRS Duplicate Notification event Hi, I have a problem with OTRS notification my agent has duplicate notification when he is the new Owner of this ticket. So what is the problem ? Do you have any ideas ? Best Regards, --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
