Hi, I have OTRS 3.0.7 and I have tree notifications event which are : TicketOwnerUpdate, TicketStateUpdate, TicketQueueUpdate. When any of my agents has a new ticket he receive 5 notifications mails that contain New owner the agent name.
So I didn't know what is the problem. Please could you help me. Best Regards, 2016-04-29 16:56 GMT+01:00 <dhils...@performair.com>: > Rose; > > Could you provide additional detail about your situation? What version of > OTRS are you running? Do you have any custom events configured? Does only > one agent get multiple notifications, or do all your agents get multiple > notifications? How are you changing the owner of the ticket? > > Have you looked at the ticket history? My ticket history shows all the > notifications that are sent. > > Dominic L. Hilsbos, MBA, CSDA > Director – Information Technology > Perform Air International Inc. > > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Rose Dowson > Sent: Friday, April 29, 2016 7:43 AM > To: User questions and discussions about OTRS. > Subject: [otrs] OTRS Duplicate Notification event > > Hi, > I have a problem with OTRS notification my agent has duplicate > notification when he is the new Owner of this ticket. > So what is the problem ? Do you have any ideas ? > > Best Regards, > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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