Hi,
our OTRS instance (5.0.9 on CentOS 6) has a proxy configured in
SysConfig Core::Package::Proxy
In the OTRS System Log I can see:
Fri Jun 3 18:31:23 2016 error OTRS-CGI-47 Can't perform POST on
https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to
cloud.otrs.com:443 (Connection refused)
The package manager reports for every package:
SomeOTRSpackage 1.2.3 - Package not verified due a communication issue
with verification server!
The Dashboard reports:
Can't connect to OTRS News server!
`tcpdump host cloud.otrs.com` reports (on each opening of the
PackageManager):
18:33:43.833030 IP OUR_OTRSSERVER.45467 > portal.otrs.com.https: Flags
[S], seq 3033083959, win 14600, options [mss 1460,sackOK,TS val
195676033 ecr 0,nop,wscale 7], length 0
18:33:43.833259 IP portal.otrs.com.https > OUR_OTRSSERVER.45467: Flags
[R.], seq 0, ack 3033083960, win 14600, length 0
18:33:43.862154 IP OUR_OTRSSERVER.45468 > portal.otrs.com.https: Flags
[S], seq 3311162058, win 14600, options [mss 1460,sackOK,TS val
195676062 ecr 0,nop,wscale 7], length 0
18:33:43.862399 IP portal.otrs.com.https > OUR_OTRSSERVER.45468: Flags
[R.], seq 0, ack 3311162059, win 14600, length 0
This is the same pattern I see, when I do a `curl` to
https://cloud.otrs.com *without* proxy. When accessing cloud.otrs.com
through the proxy, there should no traffic be reported by `tcpdump host
cloud.otrs.com`.
It doesn't make a difference if I define the proxy in
Core::WebUserAgent::Proxy or in Core::Package::Proxy or in both.
Any thoughts or pointers on how to solve this issue?
Cheers
Frank
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