Hi,
in the tag reference at the bottom of the "Edit Notification" page in
OTRS 5.0.9 the tag "<OTRS_CUSTOMER_REALNAME>" is described as "To get
the realname of the sender (if given).". Effectively, it is replaced by
the name of the ticket customer but *not* by the name of the effective
sender (which could e.g. be a third party answering to a Cc received
from that ticket).
So either the tag name is misleading (should rather be something like
"OTRS_SENDER_REALNAME") and the replacement is buggy or the
documentation is wrong (should rather read "To get the realname of the
ticket's customer user (if given).").
Any thoughts on this?
Cheers
Frank
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
