Hi Nils,
On 06/14/2016 07:41 PM, Nils Leideck wrote:
Hi Frank,
On 14 Jun 2016, at 18:13, Frank Thommen <lists.o...@drosera.ch> wrote:
in the tag reference at the bottom of the "Edit Notification" page in OTRS 5.0.9 the tag
"<OTRS_CUSTOMER_REALNAME>" is described as "To get the realname of the sender (if
given).". Effectively, it is replaced by the name of the ticket customer but *not* by the name of the
effective sender (which could e.g. be a third party answering to a Cc received from that ticket).
So either the tag name is misleading (should rather be something like
"OTRS_SENDER_REALNAME") and the replacement is buggy or the documentation is wrong
(should rather read "To get the realname of the ticket's customer user (if given).").
It’s the documentation.
Could you create a pull request to fix it?
-- Cheers, Nils
Thanks for the quick reply.
It seems that for that I'd have to register a github account, fork OTRS,
find the piece of code where the error is, correct it in all languages
and somehow create a pull request...
I placed a bug report instead (http://bugs.otrs.org/show_bug.cgi?id=12134).
It seems that the basic problem why I started this thread is already
being taken care of in http://bugs.otrs.org/show_bug.cgi?id=11843.
Cheers
f.
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