Hi Paul Can you be a bit more specific about which "update" you are talking. When is this message sent to the customer?
I have been able to generate customer notification using the "Notification (Event)" event module. I am currently sending the customer an e-mail when his ticket get moved into another queue, and external note is added or his ticket is closed. I would be able to help you with those. Louis > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > paul gore > Sent: 24 July 2010 12:07 > To: User questions and discussions about OTRS. > Subject: Re: [otrs] How to change text in customer ticket > updatenotification? > > Yes, I meant notifications section. My problem is I do not see any > customer related notifications available there, only agents. > I have seen similar problem reported here with no reply. So is it a > bug? Can it be fixed? > > On 7/23/10, Bryan Baldwin <bryan.bald...@otrs.com> wrote: > > On 07/24/2010 09:52 AM, paul gore wrote: > >> I did try to look at notification events, but I do not see any > related > >> to a customer, only agents. Is it a bug? > > > > Notification Events is not the correct place. Look for the > notification > > text in the Notifications section of the Admin control panel. Scroll > > through the items listed under "Change". Notification text has one > entry > > for each language, so ensure you edit the text for every language > you've > > assigned to your customers. > > > > Bryan > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ DISCLAIMER This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
