[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
Launchpad has imported 42 comments from the remote bug at https://bugzilla.kernel.org/show_bug.cgi?id=197683. If you reply to an imported comment from within Launchpad, your comment will be sent to the remote bug automatically. Read more about Launchpad's inter-bugtracker facilities at https://help.launchpad.net/InterBugTracking. On 2017-11-02T10:20:39+00:00 kai.heng.feng wrote: Users reported [1] trackpad locked into scroll mode, I personally cannot reproduce the issue though. The issue happens because the trackpad think there's a finger still touched on the touchpad, hence move a single finger on the touchpad will be treated as two fingers scroll. Also, users reported this commit doesn't fully solve the issue for them: commit 4f4001bc76fd1a138a501fbd3d68cce72cbf96ce Author: Benjamin Tissoires Date: Thu Jun 15 15:32:04 2017 +0200 HID: multitouch: fix rare Win 8 cases when the touch up event gets missing Reload driver (both hid-multitouch and i2c-hid) does not solve the issue. There's still a phantom finger on the touchpad. [1] https://bugs.launchpad.net/bugs/1651635 Reply at: https://bugs.launchpad.net/dell- sputnik/+bug/1651635/comments/128 On 2017-11-02T11:21:48+00:00 Esokrarkose wrote: Clicking releases from scroll lock, but most of the times only temporary, meaning a few seconds later it locks again. In the end its stops happening suddenly to return at a later point. This issue is NOT reproducible, it sometimes stays away from me for weeks and then it hits me and makes using the touchpad almost impossible. Sometimes it happends everyday. Please do not use the machine for a few hours and then say everything is fine because you did not see it. The issue is definitely there for all kernels <= 4.13, I have two machines, on both I experience this issue and there are other users who see the same issue, see [1]. [1] https://bugs.launchpad.net/bugs/1651635 Reply at: https://bugs.launchpad.net/dell- sputnik/+bug/1651635/comments/131 On 2017-11-03T10:17:45+00:00 benjamin.tissoires wrote: Thanks for raising this issue. I currently have a Dell XPS 9360 as a loaner so the timing is perfect. I haven't used it enough to trigger the issue on a vanilla kernel however. Given that the scroll lock happens even if the hid-multitouch and i2c-hid modules are removed and re-added, I would *think* the issue is in user space, not in kernel space. The reason is that the last data in comment #110 show that the kernel is behaving properly by rejecting the ghost touches on my system if I replay the data. Once the bug is triggered, could you ask the user who triggered it to rmmod i2c-hid and modprobe it back with debug=1, and attach the output of dmesg here? This should show the exact starting sequence of the bug, and we will be able to rule out if it is a kernel or a user space issue. Reply at: https://bugs.launchpad.net/dell- sputnik/+bug/1651635/comments/134 On 2017-11-06T23:01:42+00:00 Esokrarkose wrote: Created attachment 260527 Scroll lock that vanishes very fast My touchpad is in the state again that I can trigger the bug deliberately, but not a really nasty lock, only for a few seconds. I started to load the module with debug mode, started scrolling with two fingers, released one finger and it kept scrolling. I even removed the finger touched again to move the cursor but it still was in scroll mode. The issue resolved itself again without any click. Hope you can find something in there, at the moment the locks only last very shortly for me. Reply at: https://bugs.launchpad.net/dell- sputnik/+bug/1651635/comments/136 On 2017-11-07T19:54:40+00:00 Esokrarkose wrote: Created attachment 260545 kern.log from events in the video The touchpad started misbehaving again, but not as badly as it could be. I started to film the problem, see https://www.youtube.com/watch?v=HpAWC8imIcc In the video I first show off the scroll lock happening, then I run a script that reloads the i2c-hid module with debug info and shows a timestamp every second, for you to get a better understanding of what happened at which point in time in the attached kern.log file. You can also see the mouse cursor jumping at 0:50. Reply at: https://bugs.launchpad.net/dell- sputnik/+bug/1651635/comments/137 On 2017-11-07T21:11:11+00:00 benjamin.tissoires wrote: Thanks for both logs and the video. This makes things easier to see and understand. The first log did show a ghost touch on the upper right corner of the touchpad, but I wasn't sure if you accidentally touched this part of the touchpad or
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
** Changed in: linux Status: Unknown => Invalid ** Changed in: linux Importance: Unknown => Medium -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Invalid Status in Linux: Invalid Status in linux package in Ubuntu: Invalid Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
I have to agree with Paul. This is a separate issue. Issues like this often have a firmware component (such as the BIOS ACPI primitives or touchpad firmware). Even if the messages are the same I wouldn't categorize the error messages from another identically with the problems from this specific system. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Invalid Status in Linux: Unknown Status in linux package in Ubuntu: Invalid Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
@paulmenzel This very much looks like the same or at least a similar issue. Same error messages from i2c, same symptoms with the touchpad. The only difference is that it's not a Dell - but this does not mean that the same software can't be affected. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Invalid Status in Linux: Unknown Status in linux package in Ubuntu: Invalid Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
@ads-launchpad, that looks like a separate issue. Please make a new report (especially as this is in the project(?)/category(?) *dell- sputnik* in Launchpad, and also upstream. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Invalid Status in Linux: Unknown Status in linux package in Ubuntu: Invalid Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
I'm affected by this bug. My laptop is a relatively new Lenovo X1. OS is Ubuntu 19.10, kernel is 5.3.0-29-generic (both with all upgrades), all available firmware upgrades are installed (using fwupdmgr). Occasionally my touchpad stops working after resume from sleep. I have to boot the laptop, and 100% of the times when I boot the laptop without power adapter plugged in, the problem reappears and the touchpad is not usable after reboot. The following error messages appears in the logfile: Feb 1 10:05:52 diamond kernel: [ 23.628092] i2c_designware i2c_designware.1: controller timed out Feb 1 10:05:53 diamond kernel: [ 24.651920] i2c_designware i2c_designware.1: controller timed out Feb 1 10:05:54 diamond kernel: [ 25.675991] i2c_designware i2c_designware.1: controller timed out One message per second - which by itself is too much, because it generates I/O activity all the time. If I plugin the power cord and reboot, the touchpad is working again. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Invalid Status in Linux: Unknown Status in linux package in Ubuntu: Invalid Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
@andre-miras, we do not experience the problem with Ubuntu 18.10(?) and 19.04 anymore. Please try to update, or test these releases. No idea, what the cause and solution was in the end. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Invalid Status in Linux: Unknown Status in linux package in Ubuntu: Invalid Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
It's been over a year that I have this Dell XPS 13 9360. And this touchpad `DLL075B:01 06CB:76AF` with the same issue. I had this issue with both touchscreen enabled and disabled in the BIOS. I'm currently on 18.04 and kernel 5.0.0-25-generic. For my case this issue happens most often soon after unplugging the laptop from power supply. Usually closing the laptop lid and reopening helps to peace the issue slightly when coming back to suspend. Another thing that helps is nuking the touchpad specially right click. I wish modprobing would help too. Also both scroll lock and mouse jumping around issues happens. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Invalid Status in Linux: Unknown Status in linux package in Ubuntu: Invalid Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
(PS: as per typical recommendations, I have submitted a unique bug report for my specific system https://bugs.launchpad.net/dell- sputnik/+bug/1763968) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Invalid Status in Linux: Unknown Status in linux package in Ubuntu: Invalid Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
fwiw, I too experience this issue on Dell LATITUDE E4310 $ cat /etc/issue Linux Mint 18.3 Sylvia \n \l $ uname -a Linux fermmy-notebook 4.13.0-38-generic #43~16.04.1-Ubuntu SMP Wed Mar 14 17:48:43 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux -- since this has been closed as "invalid", is this to mean that everyone has concluded it is a hardware issue? - is there any workaround in software? (my notebook is definitely past warranty period...) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Invalid Status in Linux: Unknown Status in linux package in Ubuntu: Invalid Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
Got my touchpad replaced in November, I have never seen this issue again, Dell support on twitter is amazing btw. ** Changed in: dell-sputnik Status: Confirmed => Invalid ** Changed in: linux (Ubuntu) Status: Confirmed => Invalid -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Invalid Status in Linux: Unknown Status in linux package in Ubuntu: Invalid Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: linux (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: Confirmed Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
Haha, ok ok. Recreated it in 16.04 by applying pressure to the trackpad with my palm. It seems better now on both versions but I do suspect a hw issue. Dell is coming out to replace it under warranty. Hoping it's not a design flaw that impacts all touchpads ,, or maybe they have a newer revision of trackpad because of this issue. that'd be nice. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
Solid hour so far , zero problems. Usually the problem would have already happened on 17.10. I believe there is a bug, that's not to say some people don't have a hardware issue, it doesn't seem to apply in my case. I'm rolling my install on this notebook back to 16.04 lts and I will report back if it happens again, if nobody hears from me in days or weeks, it means moving back to 16 resolved my problem. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
I'm not convinced it's hardware related, booted with 16.04.3 , going to use it until tonight. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
I'm sending it back to dell then... -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
whoops, I meant the linked kernel.org thread. :) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
@James - Likely it had nothing to do with the firmware update. Have a look at the linked Ubuntu thread... many of us have been through exactly what you're going through now. Make a change, seems to help, 2 days later it's back. Please try some of the suggested solutions we've listed here: firm pressure on various parts of the lower case seems to resolve it for days at a time, for some people. As far as we can tell, there is no software or firmware fix possible for this issue. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
I downgraded the BIOS and it seems to have helped but still get glitches. Drives me mad. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
Tried to downgrade the firmware, still issues but they seem different. I still don't know what broke it... -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
Still experiencing some glitches. I'll shutup for awhile until i actually figure something out. It does seem better since ive been messing with it. I may just try a downgrade to ubuntu 16 and see what happens. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
Spoke too soon. Happened again, downgraded BIOS to 2.2.1 , works fine now. I can tell this is the correct fix because on initial ubuntu login the mouse would hang for a few seconds before even becoming usable. Now it doesn't do that at all and no other glitches seem to be happening. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
..and just when I was about to downgrade the bios, it seems to be working. I cleaned some crud out from the sides of the trackpad. Could have been it. Maybe driver config can be changed to ignore the edges of the trackpad to avoid this? If anything changes I will update. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
Also, why would ubuntu push out a firmware update for a notebook that breaks it? They just added it without testing it? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
I JUST started getting this bug with a firmware update pushed to me by Ubuntu 17.10. Never had this problem until now. So annoying. I'm on the Dell 9360 too. ** Attachment added: "dmesg.output.gz" https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+attachment/5008366/+files/dmesg.output.gz -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
FYI for those who are not subscribed to the issue filed to the kernel bugzilla: Benjamin T. suspects this may be a userspace issue, not a kernel issue. When someone reproduces this again please do the following: 1) # sudo rmmod i2c-hid 2) # sudo modprobe i2c-hid debug=1 3) Capture dmesg output at this time with the issue reproduces Please upload that dmesg data to the kernel bugzilla (https://bugzilla.kernel.org/show_bug.cgi?id=197683). -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
> So, does the touchpad use a firmware, and, if yes, how can the firmware > version be queried? All touchpads have firmware, this one is no different. You can read the HID descriptor as described in the HID over I2C protocol specification. As described in the specification the firmware version is encoded in byte offset 24. For this particular issue, this information is not useful however because the firmware for the XPS 9360 touchpad is unchanged since it's been on the market. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
Thank you for the pointer to debug mode in i2c_hid. Here's a log of it happening. I am not touching the touchpad at all. At the end I do a single, hard left click to end the episode. I don't know how to interpret the input (yet), but I will look it up. Hope this is helpful. Also FWIW I agree with @kai - this belongs in an upstream issue, really. It happens on my generic kernel. When we get an issue opened there, I'm happy to cross post as necessary. Nov 2 12:27:18 simba kernel: [196169.000701] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 3d 92 01 00 Nov 2 12:27:18 simba kernel: [196169.007873] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 84 92 01 00 Nov 2 12:27:18 simba kernel: [196169.014979] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 cb 92 01 00 Nov 2 12:27:18 simba kernel: [196169.022019] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 12 93 01 00 Nov 2 12:27:18 simba kernel: [196169.029205] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 59 93 01 00 Nov 2 12:27:18 simba kernel: [196169.036144] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 a0 93 01 00 Nov 2 12:27:18 simba kernel: [196169.043416] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 e7 93 01 00 Nov 2 12:27:18 simba kernel: [196169.050452] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 2e 94 01 00 Nov 2 12:27:18 simba kernel: [196169.057508] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 76 94 01 00 Nov 2 12:27:18 simba kernel: [196169.064610] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 bd 94 01 00 Nov 2 12:27:18 simba kernel: [196169.071651] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 04 95 01 00 Nov 2 12:27:18 simba kernel: [196169.078748] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 4b 95 01 00 Nov 2 12:27:18 simba kernel: [196169.086108] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 93 95 01 00 Nov 2 12:27:18 simba kernel: [196169.093125] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 da 95 01 00 Nov 2 12:27:18 simba kernel: [196169.100075] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 21 96 01 00 Nov 2 12:27:18 simba kernel: [196169.107278] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 69 96 01 00 Nov 2 12:27:18 simba kernel: [196169.114471] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 b1 96 01 00 Nov 2 12:27:18 simba kernel: [196169.121475] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 f8 96 01 00 Nov 2 12:27:18 simba kernel: [196169.128628] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 3f 97 01 00 Nov 2 12:27:18 simba kernel: [196169.135582] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 86 97 01 00 Nov 2 12:27:18 simba kernel: [196169.142774] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ce 97 01 00 Nov 2 12:27:18 simba kernel: [196169.149915] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 15 98 01 00 Nov 2 12:27:18 simba kernel: [196169.157067] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 5c 98 01 00 Nov 2 12:27:18 simba kernel: [196169.164079] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 a3 98 01 00 Nov 2 12:27:18 simba kernel: [196169.171073] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 eb 98 01 00 Nov 2 12:27:18 simba kernel: [196169.178389] i2c_hid i2c-DLL075B:01: input: 20 00 03 02 99 04 0a 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 32
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
The thing that makes this bug so annoying for me is that sometimes I do not experience it for weeks and suddenly it appears and does not stop but in the end stops again as unexpected as it started. This bug is clearly non deterministic. I even managed to find a way to reproduce it, but only under cirumstances when the touchpad is "in the mood" to be affected by this bug. I wasted a lot of time filming this, when I have time I will upload it on youtube. Still, Kai is there a firmware for the touchpad? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
Re: [Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
On 11/02/17 11:07, Kai-Heng Feng wrote: >> On 2 Nov 2017, at 5:40 PM, Paul Menzel <1651...@bugs.launchpad.net> wrote: >> >> @kaihengfeng, I am quite surprised and even angry about your comment. > My apology. No problem. Maybe I also have to apologize for my response directed at you. >> 1. How do you know it’s a Linux kernel issue? > I don’t. But it’s better to get input from upstream maintainer. Thank you for creating that issue. I subscribed myself to it. >> Even if it were, the shipped Linux kernel with Ubuntu 16.04 is far too old, >> and Linux upstream doesn’t care about old Linux kernel. > It also happens on upstream Linux kernel. Fair enough. Unfortunately, some of the early reporters didn’t report back. >> 2. We bought the system from Dell with Ubuntu. As far as I know, they >> contract Canonical to do the port. That’s the company you work for. > That’s correct. > >> 3. So why do you ask the reporters, which wasted too much time already >> experiencing this bug, to report it, and to test your suggestions to open a >> bug report upstream. If this is the next step, I kindly ask *you* or some of >> your colleagues at Canonical to do that. > Well, I help public issues when I have spare time, this one included. I > personally also invested some time trying to reproduce the bug. Thank you for clearing that up, and thank you for doing this in your spare time. But, that’s not how it should be. When I bought this laptop, I thought a certain amount of that price goes to “Dell’s GNU/Linux team” and Canonical, so that people are paid to look into issues. I’d love to hear more about the relationship between Dell and Canonical, and what the support includes. With Dell it’s hard enough to deal with their support, which always responds that they cannot really help, when GNU/Linux (Ubuntu) is used. > Anyway, I’ll file an upstream bug then. Thank you gain. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6
[Kernel-packages] [Bug 1651635] Re: XPS 13 9360 trackpad locks into scroll mode
** Also affects: linux (Ubuntu) Importance: Undecided Status: New ** Bug watch added: Linux Kernel Bug Tracker #197683 https://bugzilla.kernel.org/show_bug.cgi?id=197683 ** Also affects: linux via https://bugzilla.kernel.org/show_bug.cgi?id=197683 Importance: Unknown Status: Unknown -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1651635 Title: XPS 13 9360 trackpad locks into scroll mode Status in Dell Sputnik: Confirmed Status in Linux: Unknown Status in linux package in Ubuntu: New Bug description: Hello, I'm running Linux on a Dell XPS 13 (9360) laptop. I find that upwards of 10 times per day, my trackpad gets stuck in "scrolling" mode. Moving the trackpad won't move the X windows pointer, but will send scrolling events to the foreground window. When the trackpad is locked in this mode, the touchscreen will still let me move the mouse cursor, as will an external mouse. On Ubuntu 16.04 freshly restored from the Dell recovery image, I find that it's often difficult to get the trackpad to recover. I do find that the issue happens less frequently on Dell's build of Ubuntu 16.04 than on other linux distributions and versions, but it still happens enough to significantly impact my ability to do productive work. The issue does not occur when running Windows 10 on the same device. I suspect that the issue may be related to palm detection or misdetecting the user's palm as a gesture to enable scrolling mode, but have no proof for this. It seems that I'm often able to reproduce the issue by brushing the trackpad with my right palm. On Ubuntu 16.10, with the latest shipped 4.8 kernel (Linux szx 4.8.0-30-generic #32-Ubuntu SMP Fri Dec 2 03:43:27 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux), with the extra xinput configuration below, I am able to get the trackpad to recover, simply by clicking the trackpad: /usr/share/X11/xorg.conf.d/99-libinput.conf: Section "InputClass" Identifier "libinput touchpad catchall" Driver "libinput" MatchIsTouchpad "on" MatchDevicePath "/dev/input/event*" Option "Tapping" "True" Option "DisableWhileTyping" "True" Option "NaturalScrolling" "False" Option "AccelProfile" "adaptive" Option "AccelSpeed" "0.05" Option "MiddleEmulation" "True" Option "ScrollMethod" "twofinger" # Option "ClickMethod" "clickfinger" Option "ClickMethod" "buttonareas" EndSection In my experience, the problem manifests using both the Xorg synaptics driver and the Xorg libinput driver. root@szx:/etc/modprobe.d# xinput list ⎡ Virtual core pointerid=2[master pointer (3)] ⎜ ↳ Virtual core XTEST pointer id=4[slave pointer (2)] ⎜ ↳ Logitech M570 id=10 [slave pointer (2)] ⎜ ↳ DLL075B:01 06CB:76AF Touchpad id=13 [slave pointer (2)] ⎜ ↳ ELAN Touchscreenid=11 [slave pointer (2)] ⎣ Virtual core keyboard id=3[master keyboard (2)] ↳ Virtual core XTEST keyboard id=5[slave keyboard (3)] ↳ Power Buttonid=6[slave keyboard (3)] ↳ Video Bus id=7[slave keyboard (3)] ↳ Power Buttonid=8[slave keyboard (3)] ↳ Sleep Buttonid=9[slave keyboard (3)] ↳ Integrated_Webcam_HDid=12 [slave keyboard (3)] ↳ Intel Virtual Button driver id=14 [slave keyboard (3)] ↳ Intel HID eventsid=15 [slave keyboard (3)] ↳ AT Translated Set 2 keyboardid=16 [slave keyboard (3)] ↳ Dell WMI hotkeysid=17 [slave keyboard (3)] root@szx:/etc/modprobe.d# To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1651635/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
