Re: [Nut-upsuser] Eaton 1500 USB constant disconnections

2017-03-29 Thread Arnaud Quette 
Hi Spike

2017-03-29 5:38 GMT+02:00 Spike :

> Arno, thanks for taking the time to write back and no worries about lag,
> we're all busy and I'm grateful there is a community to interact with to
> begin with.
>
> You're right - the problem went away once I actually configured nut. I
> guess I was too "cautious" and when I saw the errors I thought something
> was wrong with the usb connection and didn't try to get nut going assuming
> it'd failed. Eventually debugging through systemd/udev I realized it was
> indeed the device initiating a connection and found out about the pong from
> the UPS.
>

thanks for the confirmation.

thanks again and maybe worthwhile to have this documented somewhere,  not
> sure, maybe the ML archive will work for that.
>

the mail archive is indeed here for that.

cheers,
Arno
-- 
Eaton Data Center Automation Solutions - Opensource Leader -
http://42ity.org
NUT (Network UPS Tools) Project Leader - http://www.networkupstools.org
Debian Developer - http://www.debian.org
Free Software Developer - http://arnaud.quette.fr

best,
>
> Spike
>
> On Tue, Mar 28, 2017 at 2:46 AM Arnaud Quette 
> wrote:
>
>>
>> 2017-03-11 4:55 GMT+01:00 Spike :
>>
>> Hi,
>>
>>
>> Hi Spike,
>>
>> sorry for the lag in answering, I was collecting the needed information.
>>
>> I have a eaton 1500 that connects to an Ubuntu Xenial box via USB. The
>> UPS works, however exactly *ever 5 minutes* it disconnects and reconnects
>> and I see this in syslog:
>>
>> Mar 10 19:50:32 spike kernel: usb 4-5: USB disconnect, device number 103
>> Mar 10 19:50:33 spike kernel: usb 4-5: new low-speed USB device number
>> 104 using ohci-pci
>> Mar 10 19:50:34 spike kernel: usb 4-5: New USB device found,
>> idVendor=0463, idProduct=
>> Mar 10 19:50:34 spike kernel: usb 4-5: New USB device strings: Mfr=1,
>> Product=2, SerialNumber=4
>> Mar 10 19:50:34 spike kernel: usb 4-5: Product: Ellipse PRO
>> Mar 10 19:50:34 spike kernel: usb 4-5: Manufacturer: EATON
>> Mar 10 19:50:34 spike kernel: usb 4-5: SerialNumber: P344G46HW9
>> Mar 10 19:50:38 spike kernel: hid-generic 0003:0463:.1221:
>> hiddev0,hidraw2: USB HID v1.10 Device [EATON Ellipse PRO] on
>> usb-:00:12.0-5/input0
>>
>> does anybody have any clue why that's happening? besides spamming the
>> logs I'm afraid that it may not reconnect at some point and/or fail when
>> it's actually needed.
>>
>>
>> this is a workaround implemented to avoid, under some specific
>> conditions, a freeze of the USB communication.
>> As far as I've been told, when there is an actual SW communication (such
>> as with NUT) with requests and replies in the 5mn timeframe, this should
>> not occur.
>>
>> Could you please:
>> - confirm back that there is indeed a SW communication setup (NUT or
>> UPower for example),
>> - send me back the upsc output for this unit, including the serial number
>> and firmware revision
>>
>> thanks and regards,
>> Arno
>>
>>
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Re: [Nut-upsuser] Eaton 1500 USB constant disconnections

2017-03-28 Thread Spike 
Arno, thanks for taking the time to write back and no worries about lag,
we're all busy and I'm grateful there is a community to interact with to
begin with.

You're right - the problem went away once I actually configured nut. I
guess I was too "cautious" and when I saw the errors I thought something
was wrong with the usb connection and didn't try to get nut going assuming
it'd failed. Eventually debugging through systemd/udev I realized it was
indeed the device initiating a connection and found out about the pong from
the UPS.

thanks again and maybe worthwhile to have this documented somewhere,  not
sure, maybe the ML archive will work for that.

best,

Spike

On Tue, Mar 28, 2017 at 2:46 AM Arnaud Quette 
wrote:

>
> 2017-03-11 4:55 GMT+01:00 Spike :
>
> Hi,
>
>
> Hi Spike,
>
> sorry for the lag in answering, I was collecting the needed information.
>
> I have a eaton 1500 that connects to an Ubuntu Xenial box via USB. The UPS
> works, however exactly *ever 5 minutes* it disconnects and reconnects and I
> see this in syslog:
>
> Mar 10 19:50:32 spike kernel: usb 4-5: USB disconnect, device number 103
> Mar 10 19:50:33 spike kernel: usb 4-5: new low-speed USB device number 104
> using ohci-pci
> Mar 10 19:50:34 spike kernel: usb 4-5: New USB device found,
> idVendor=0463, idProduct=
> Mar 10 19:50:34 spike kernel: usb 4-5: New USB device strings: Mfr=1,
> Product=2, SerialNumber=4
> Mar 10 19:50:34 spike kernel: usb 4-5: Product: Ellipse PRO
> Mar 10 19:50:34 spike kernel: usb 4-5: Manufacturer: EATON
> Mar 10 19:50:34 spike kernel: usb 4-5: SerialNumber: P344G46HW9
> Mar 10 19:50:38 spike kernel: hid-generic 0003:0463:.1221:
> hiddev0,hidraw2: USB HID v1.10 Device [EATON Ellipse PRO] on
> usb-:00:12.0-5/input0
>
> does anybody have any clue why that's happening? besides spamming the logs
> I'm afraid that it may not reconnect at some point and/or fail when it's
> actually needed.
>
>
> this is a workaround implemented to avoid, under some specific conditions,
> a freeze of the USB communication.
> As far as I've been told, when there is an actual SW communication (such
> as with NUT) with requests and replies in the 5mn timeframe, this should
> not occur.
>
> Could you please:
> - confirm back that there is indeed a SW communication setup (NUT or
> UPower for example),
> - send me back the upsc output for this unit, including the serial number
> and firmware revision
>
> thanks and regards,
> Arno
> --
> Eaton Data Center Automation Solutions - Opensource Leader -
> http://42ity.org
> NUT (Network UPS Tools) Project Leader - http://www.networkupstools.org
> Debian Developer - http://www.debian.org
> Free Software Developer - http://arnaud.quette.fr
>
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Re: [Nut-upsuser] Eaton 1500 USB constant disconnections

2017-03-28 Thread Arnaud Quette 
2017-03-11 4:55 GMT+01:00 Spike :

> Hi,
>

Hi Spike,

sorry for the lag in answering, I was collecting the needed information.

I have a eaton 1500 that connects to an Ubuntu Xenial box via USB. The UPS
> works, however exactly *ever 5 minutes* it disconnects and reconnects and I
> see this in syslog:
>
> Mar 10 19:50:32 spike kernel: usb 4-5: USB disconnect, device number 103
> Mar 10 19:50:33 spike kernel: usb 4-5: new low-speed USB device number 104
> using ohci-pci
> Mar 10 19:50:34 spike kernel: usb 4-5: New USB device found,
> idVendor=0463, idProduct=
> Mar 10 19:50:34 spike kernel: usb 4-5: New USB device strings: Mfr=1,
> Product=2, SerialNumber=4
> Mar 10 19:50:34 spike kernel: usb 4-5: Product: Ellipse PRO
> Mar 10 19:50:34 spike kernel: usb 4-5: Manufacturer: EATON
> Mar 10 19:50:34 spike kernel: usb 4-5: SerialNumber: P344G46HW9
> Mar 10 19:50:38 spike kernel: hid-generic 0003:0463:.1221:
> hiddev0,hidraw2: USB HID v1.10 Device [EATON Ellipse PRO] on
> usb-:00:12.0-5/input0
>
> does anybody have any clue why that's happening? besides spamming the logs
> I'm afraid that it may not reconnect at some point and/or fail when it's
> actually needed.
>

this is a workaround implemented to avoid, under some specific conditions,
a freeze of the USB communication.
As far as I've been told, when there is an actual SW communication (such as
with NUT) with requests and replies in the 5mn timeframe, this should not
occur.

Could you please:
- confirm back that there is indeed a SW communication setup (NUT or UPower
for example),
- send me back the upsc output for this unit, including the serial number
and firmware revision

thanks and regards,
Arno
-- 
Eaton Data Center Automation Solutions - Opensource Leader -
http://42ity.org
NUT (Network UPS Tools) Project Leader - http://www.networkupstools.org
Debian Developer - http://www.debian.org
Free Software Developer - http://arnaud.quette.fr
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[Nut-upsuser] Eaton 1500 USB constant disconnections

2017-03-10 Thread Spike 
Hi,

I have a eaton 1500 that connects to an Ubuntu Xenial box via USB. The UPS
works, however exactly *ever 5 minutes* it disconnects and reconnects and I
see this in syslog:

Mar 10 19:50:32 spike kernel: usb 4-5: USB disconnect, device number 103
Mar 10 19:50:33 spike kernel: usb 4-5: new low-speed USB device number 104
using ohci-pci
Mar 10 19:50:34 spike kernel: usb 4-5: New USB device found, idVendor=0463,
idProduct=
Mar 10 19:50:34 spike kernel: usb 4-5: New USB device strings: Mfr=1,
Product=2, SerialNumber=4
Mar 10 19:50:34 spike kernel: usb 4-5: Product: Ellipse PRO
Mar 10 19:50:34 spike kernel: usb 4-5: Manufacturer: EATON
Mar 10 19:50:34 spike kernel: usb 4-5: SerialNumber: P344G46HW9
Mar 10 19:50:38 spike kernel: hid-generic 0003:0463:.1221:
hiddev0,hidraw2: USB HID v1.10 Device [EATON Ellipse PRO] on
usb-:00:12.0-5/input0

does anybody have any clue why that's happening? besides spamming the logs
I'm afraid that it may not reconnect at some point and/or fail when it's
actually needed.

thanks,

Spike
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