[Bug 919740] Re: User is thinking of going back to Windows
Being an opensource software developer, I can opine that not all developers have time and will to deal with users' bugs. After all, it's all about publishing source code you wrote for fun. So you can hardly blame that users don't get guaranteed support for bugs in the code base. Once again, I want to write my project for fun, without taking responsibility or obligations towards users. After all, why does a developer need to react quickly and act like professional tech support? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/919740 Title: User is thinking of going back to Windows To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/919740/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 919740] Re: User is thinking of going back to Windows
I appreciate that. I'm trying not to blame the volunteer developers, but I think it comes down to what Ubuntu aspires to be: a volunteer-only, no-support, leave-users-alone distro, or a serious alternative to Windows? We can't attract normal mom-and-pop users and in between all the way from developers if we let important bugs be unresponded. I talk about my case because I think it's a real problem for Ubuntu: I'm a beginner programmer, power user, been using computers for the last 20 years, and I can't solve the bugs I experience in Ubuntu. Is Ubuntu okay with the fact that an expert user like me has this much difficulty using Ubuntu free of important bugs? I don't know the answer, but I'd like the community to have an serious open discussion about it so it can decide what it wants or doesn't want to aspire to. And what will either choice imply as consequences? It raises questions such as: - Under what conditions should we provide support to users? - What importance should we put towards solving bugs and providing support on bugs in the codebase? - What are we expecting from our developers? - Which features are considered critical? I'm asking the community here: is the community okay with my case? Let's have that discussion. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/919740 Title: User is thinking of going back to Windows To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/919740/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 919740] Re: User is thinking of going back to Windows
** Description changed: Symptom: The user is frustrated and is thinking of going back to Windows Expected: The user is happy with Ubuntu and wants to keep using it Prerequisites: - User not expert at debugging Linux/Ubuntu Steps to reproduce: 1. Install Ubuntu 2. Use Ubuntu over some period of time 3. Experience bug/problem 4. File bug on launchpad 5. Developer asks for reproduction 6. Try to reproduce 7. Cannot reproduce reliably; problem is intermitten/complicated to reproduce 8. No useful output logged 9. Ask question 10. Get ignored 11. Have problem again 12. Get frustrated 13. Launchpad bug still gets ignored 14. Get another bug, goto #4 15. Lose work 16. Lose time 17. Get even more frustrated 18. Feel alone - 19. Conclude that Ubuntu is free to install, but costs countless hours to figure bugs out = Symptom + + --- Edit (Comment #13) + I'm trying not to blame the volunteer developers, but I think it comes down to what Ubuntu aspires to be: a volunteer-only, no-support, leave-users-alone distro, or a serious alternative to Windows? We can't attract normal mom-and-pop users and in between all the way from developers if we let important bugs be unresponded. + + I talk about my case because I think it's a real problem for Ubuntu: I'm + a beginner programmer, power user, been using computers for the last 20 + years, and I can't solve the bugs I experience in Ubuntu. Is Ubuntu okay + with the fact that an expert user like me has this much difficulty + using Ubuntu free of important bugs? I don't know the answer, but I'd + like the community to have an serious open discussion about it so it can + decide what it wants or doesn't want to aspire to. And what will either + choice imply as consequences? + + It raises questions such as: + - Under what conditions should we provide support to users? + - What importance should we put towards solving bugs and providing support on bugs in the codebase? + - What are we expecting from our developers? + - Which features are considered critical? + + I'm asking the community here: is the community okay with my case? Let's + have that discussion. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/919740 Title: User is thinking of going back to Windows To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/919740/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 919740] Re: User is thinking of going back to Windows
If you need garanteed support then have to pay for it http://www.canonical.com/consumer-services/support ** Changed in: ubuntu Status: New = Opinion -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/919740 Title: User is thinking of going back to Windows To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/919740/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 919740] Re: User is thinking of going back to Windows
Support is for when the user is at fault, not the software. We are talking bugs here. ** Changed in: ubuntu Status: Opinion = New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/919740 Title: User is thinking of going back to Windows To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/919740/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 919740] Re: User is thinking of going back to Windows
** Package changed: ubuntu = launchpad ** Changed in: launchpad Status: New = Opinion -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/919740 Title: User is thinking of going back to Windows To manage notifications about this bug go to: https://bugs.launchpad.net/launchpad/+bug/919740/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 919740] Re: User is thinking of going back to Windows
** Project changed: launchpad = ubuntu -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/919740 Title: User is thinking of going back to Windows To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/919740/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 919740] Re: User is thinking of going back to Windows
Use it and learn everyday much more. --- Ubuntu Bug Squad volunteer triager http://wiki.ubuntu.com/BugSquad ** Changed in: ubuntu Status: New = Invalid -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/919740 Title: User is thinking of going back to Windows To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/919740/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 919740] Re: User is thinking of going back to Windows
Please see comment #2 for a common manifestation of the bug: cynicism towards the user. I sure do learn every day, but it doesn't mean I can fix every single one of the bugs I am experiencing. Cynicism just like this, towards users that try to get stuff fixed, and ultimately make it better, drives the user away. Maybe it explains bug #1 a bit. ** Changed in: ubuntu Status: Invalid = New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/919740 Title: User is thinking of going back to Windows To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+bug/919740/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
