I've been tasked with finding and implementing a CDR/Queue analyzer to provide
information to management about the call center's performance. My Google-fu
seems to be returning a lot of things that are more or less abandoned projects.
Does anyone have any recommended solutions for a CentOS 6
On Mon, 2012-02-27 at 18:28 +, Noah Engelberth wrote:
I’ve been tasked with finding and implementing a CDR/Queue analyzer to
provide information to management about the call center’s performance.
My Google-fu seems to be returning a lot of things that are more or
less abandoned projects.
Analyzer/Queue stats reporting
On Mon, 2012-02-27 at 18:28 +, Noah Engelberth wrote:
I’ve been tasked with finding and implementing a CDR/Queue analyzer to
provide information to management about the call center’s performance.
My Google-fu seems to be returning a lot of things that are more
